James S.
Posted
Needed to complete the set
Our daughter last year gave us the shepherds for Christmas. Went online and finished the nativity for this Christmas. Love it

Great
18,273 reviews
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
James S.
Posted
Our daughter last year gave us the shepherds for Christmas. Went online and finished the nativity for this Christmas. Love it
KATHRYN S.
Posted
Pretty easy process. Made it super easy and it arrived quickly.
Caitlin
Posted
They did a great job accurately showing my families 3 pets! Easy to use website and quick shipping.
Natalie B.
Posted
I am a little dissapointed the frame seems broken, in two of the corners they are not sealed it’s like the frame is not sealed or got damaged.
Response from West & Willow· Jan 15, 2024
Hi Natalie, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Alex B.
Posted
Experience with West and Willow was amazing, fast email responses and even faster shipping. One thing I’ll do in the future is recommend certain details in the animal pictures that you send. My dog was smiling in the picture I sent but the photo on the mug I got didn’t quite capture that smile. I am very happy with how it turned out besides that. Will definitely buy from again.
Gayle B.
Posted
Original order not done well. Help was quick but haven't received the improved product yet. Ask me then! Most likely won't arrive before Christmas!
Response from West & Willow· Jan 15, 2024
Hello Gayle, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Carson P.
Posted
Haven’t received my digital download yet, was told I would be getting one in 2-3 days on the 13th
Response from West & Willow· Dec 30, 2023
Hi Carson, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Kate M.
Posted
Awful. Dog pics are wrong and names are over the wrong dogs. Waste of money
Response from West & Willow· Dec 30, 2023
Hi Kate, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We sent you an email and hope to resolve it promptly and accurately.