Great
18,273 reviews
West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Christen C.
Posted
I do not like the product how do I return them ?
Response from West & Willow· Dec 30, 2023
Hello Christen, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Joy J.
Posted
My order was incorrect at first but the team went above and beyond to correct it. It came out perfect!
Meagan
Posted
It has been 3.5 weeks since ordering and my order still has not shipped. I also received an email two weeks ago saying that my digital photo was available and it would only be offered for purchase for 24 hours. I ordered that as well (thinking I would get it quickly if it was already “available”). I then find out I will not receive the digital copy until my original order has been marked as “delivered”. I feel misled. Why did they send an email saying my digital copy was ready? Why don’t I receive the digital copy that is “ready” now since I paid for it? Now I do not have anything to give my sister for Christmas. I thought ordering a month in advance would be plenty of time, and at least I’d have a digital copy to show her if all else failed, but I don’t even have that.
Response from West & Willow· Dec 30, 2023
Hi Meagan, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We want the opportunity to investigate your feedback further. We just sent an email to the address on file. Please get back to us at your earliest convenience.
Ruben Alberto S.
Posted
It was worth every F$&@ing penny.
America A.
Posted
Thank you love it! Brings out her personality which I will miss as she crossed the rainbow 🌈 bridge last month.
Michelle
Posted
The print is beautiful, and the customer service was quick and helpful.
Becca K.
Posted
Absolutely loved how everything turned out! The photos had more detail than I had expected, and turned out just like the photos I submitted! There was even a slight misunderstanding with the punctuation, and they took care of it immediately and replaced my order right away. Wonderful customer service!!
Lisa
Posted
While this is a cute item based on the price I expected a higher quality product. Overpriced and probably would not have purchased unless it was less expensive.
Response from West & Willow· Jan 11, 2024
Hi Lisa, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience.
