Jen S.
Posted
Great customer service
Really appreciated the quick response from Wayne when I sent a picture to ask If it was suitable. Very personable and professional!

Great
18,273 reviews
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Jen S.
Posted
Really appreciated the quick response from Wayne when I sent a picture to ask If it was suitable. Very personable and professional!
Ashley
Posted
The two pieces I ordered were 100X better than what I was expecting! I get nervous when having an artist do their rendition of a photo of someone or pet that you love, because it can come out so different. But these were so well done that I could actually feel their souls in their eyes of the portrait! I will definitely be returning to order more and recommending W&W to everybody!!
DONNA B.
Posted
I absolutely love it.
Christy M.
Posted
Love the photo. Looks just like my girl who is dying from kidney failure. It’s hanging proudly on my wall. Love it!!!
Melissa M.
Posted
Loved the product but the way it was packaged wasn’t the best. It was raining here and the cardboard on the outside was wet. When the package was opened it was wet on the plastic around the pictures as well. Luckily it didn’t get on the frame or the pictures.
Response from West & Willow· Dec 20, 2023
Hi Melissa, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
LISA (.
Posted
Our dog was hit by a car and did not survive. I ordered this framed portrait within a few days, thinking there’s no way it’ll get here before Christmas. It arrived today, over a week before Christmas! I changed my shipping to expedited (after ordering) and their efficient process added it right away to the order, with their very genuine condolences. Great service!
Walker
Posted
Fast and accurate work. The art is amazing
Deane S.
Posted
I haven’t gotten it yet so I can’t review it 😉
Response from West & Willow· Dec 21, 2023
Hi Deane, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email when your order arrives.