West & WillowReviews of westandwillow.com

Response from West & Willow· Dec 20, 2023

Hello Riley, We are very sorry about that. Upon checking your order, it was already delivered. Please check your email for more information.

Response from West & Willow· Dec 23, 2023

Hello Liz, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.

Response from West & Willow· Dec 23, 2023

Hi Ada, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion.

Response from West & Willow· Dec 21, 2023

Hi Jake, We are very sorry for the confusion. Please be advised that "Skip the Line" is to expedite the illustration, not the shipping. It skips the line of orders that are ahead of you, your order will be prioritized. Upon checking your order, it will arrive before Christmas.