West & WillowReviews of westandwillow.com

New York

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4.1

Great

18,273 reviews

West & Willow4.1

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About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 41% of reviews.
Most recent review: October 2026.

How we calculate scores

West & Willow reviews

18,273 approved reviews, newest moderated first

Marandy S.
Posted Dec 8, 2023
I love West and Willow
I love West and Willow! The most thoughtful gift for family who love their pups.
Jeff
Posted Dec 8, 2023
Customer Service is Wonderful
Customer Service is Wonderful! Had an issue with delivery address and they happily accomodated.
Teresa J.
Posted Dec 8, 2023
Estimated ship time did not come up and…
Estimated ship time did not come up and could not change shipping address. Need a confirmation of order step
Response from West & Willow· Dec 13, 2023
Hello Teresa, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Owen K.
Posted Dec 8, 2023
Perfection
Quality, clean, and simplistic
Jim B.
Posted Dec 8, 2023
Your tracking system is awful
Your tracking system is awful. I am not giving SHOP access to my gmail account.
Response from West & Willow· Dec 13, 2023
Hello Jim, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Customer
Posted Dec 8, 2023
The picture I received does not look…
The picture I received does not look like my dog! I thought the final product would be the original photo with the background taken out. I did not know it would be some cheesy photoshop action.
Response from West & Willow· Dec 13, 2023
Hi Kari, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Anonymous
Posted Dec 8, 2023
The picture received vs what was sent…
The picture received vs what was sent did not match up. Instead the artist made my pet look horrible. It was terrible quality and I’m sorry I wasted my money. They should send you a preview before they print and ship it but they do not.
Response from West & Willow· Dec 13, 2023
Hello Jacquelyn, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
Linda F.
Posted Dec 8, 2023
The pictures are beautiful
The pictures are beautiful! Great communication, fast shipping! My 3rd order, and not the last!

West & WillowReviews of westandwillow.com

About West & Willow

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West & WillowReviews of westandwillow.com

West & Willow reviews

I love West and Willow

Customer Service is Wonderful

Estimated ship time did not come up and…

Perfection

Your tracking system is awful

The picture I received does not look…

The picture received vs what was sent…

The pictures are beautiful

About West & Willow

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

I love West and Willow

Customer Service is Wonderful

Estimated ship time did not come up and…

Perfection

Your tracking system is awful

The picture I received does not look…

The picture received vs what was sent…

The pictures are beautiful