Great
18,273 reviews
West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Happy AZ Dog M.
Posted
Ordering was easy and we received ours so quickly! I think the hardest part of the process was picking out our favorite pic. It looks just like our girl! We absolutely love our portrait and cherish it already!
Courtney B.
Posted
Both pictures came out great. One had a mark and west and willow sent a new one at no cost.
Response from West & Willow· Dec 4, 2023
Hi Courtney, Glad to hear we were able to provide you the service you deserve. 😁 We're so happy to have you as a member of the West & Willow family!
Natalie B.
Posted
You nailed the image of my fur babies
Andrea R.
Posted
I ordered a mug for my husband for Christmas and I cannot say enough great things about this company! First off, their customer service is very quick to respond and at incredibly helpful. Second, the mug shipped within a couple of days and I received it earlier than expected. Third, the cup turned out BEAUTIFUL! It exceeded my expectations and looks exactly like the picture I sent them. I know my husband will be overjoyed when he opens his gift and know this will be his go to mug.
Cynthia D.
Posted
Very disappointed, picture arrived today, I gave it to my daughter without realizing that the frame had been damaged in shipping. Should have been better protected for shipping. Picture is of her recently deceased dog so of course she wants to keep it but I am dissatisfied and disappointed. Frame is separated on 2 corners and is also warped out of shape.
Response from West & Willow· Dec 4, 2023
Hi Cynthia, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Laurie A.
Posted
Very user-friendly and very creative.
Ruth O.
Posted
My first portrait wasn't what I expected....didn,t look like our grand dogs, the coloring was not the same as the dogs I felt. This company worked with me everyday to present a preview that I felt was perfect and the final result is perfect! They were very understanding and I never felt as I was a problem to them. I recommend West & Willow 100 %. Thank you all very much.
Aleigha G.
Posted
I haven’t heard how the picture went nothing I’m hoping it works out it’s a big Christmas gift for my father
Response from West & Willow· Dec 1, 2023
Hi Aleigha, Thank you so much for entrusting us with your pet's portrait! To get your order to you as efficiently as possible, we do not offer artwork previews. Guaranteed though, we have extremely talented designers who will bring out the best in your pet. 👍🏼
