Irene L.
Posted
Above and beyond customer service!!!
Above and beyond customer service!!!

Great
18,273 reviews
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Irene L.
Posted
Above and beyond customer service!!!
Kim
Posted
I ordered a 2 dog portrait. I like the portrait but the one dog’s colouring is not right which is disappointing. Edit: West snd Willow contacted me and re did the picture. They had me send more photos and then re did it, had me approve the picture and sent a brand new one. The colours are perfect. Great customer service!
Response from West & Willow· Nov 27, 2023
Hello Kim, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. That being said, we will be happy to work with you on a revision. Please look for an email from us about the next steps.
Debra B.
Posted
I had made a mistake on the shipping address and it was corrected within an hour.
Maurice B.
Posted
Ease of ordering
Anne L.
Posted
Easy to navigate
Connie L.
Posted
I have had portraits done by this company wand it turned out amazing! You can see our animals personalities shine through the art.
Doreen N.
Posted
Absolutely beautiful life-like pet portrait. So beautiful that I ordered one of my grandchildren's dog for Christmas.
Tori
Posted
It was a fast easy process, had all the things laid out and you just had to type the names and add the photos, I can't wait to get it!