Wendy A.
Posted
Ease of ordering!
Ease of ordering!

Great
18,273 reviews
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Wendy A.
Posted
Ease of ordering!
Kelly-Auburndale,FL
Posted
Good instructions and great product!
Mrs Rebecca V.
Posted
Delivery is too long.
Response from West & Willow· Nov 15, 2023
Hi Rebecca, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Rebecca
Posted
I have reached out twice about a problem and have never been contacted. I asked for assistance both times. Does anyone have a phone number for this company?
Response from West & Willow· Nov 15, 2023
Hi Rebecca, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize as our system must have failed us on this occasion. We are sending you an email now to get this taken care of.
Samantha R.
Posted
Good quality product
Chelsea
Posted
We lost our sweet baby 2 months ago and we are sure our hearts will never heal. I saw West & Willow on Instagram and immediately ordered an 8x10. We got it yesterday and I bawled! I showed his daddy and he said “WOW!! That’s amazing!” (I surprised him with it). I looked at it again today and started again with the waterworks! It’s beautiful. Thank you for for the attention to detail and the genuine beauty of these portraits!
Dwight D.
Posted
relatively easy process for ordering. would have appreciated confirmation that the background near the dog would be removed as well as the collar etc.
Response from West & Willow· Nov 15, 2023
Hi Dwight, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Jennifer S.
Posted
Had a portrait done for my friend whose pet crossed the rainbow bridge. She loved the picture.