Great
18,273 reviews
West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Maggie K.
Posted
Gifted a pet portrait to a friend, and it turned out just perfect! We both love it. West & Willow's Customer Service was top notch throughout the process and I'm so grateful for them. Will be using again!
Katie W.
Posted
I love the picture of my dog and I received very fast.
Haley B.
Posted
I loved the photo of my friend’s dog that passed but not happy with the frame. There are gaps on all 4 corners on the front of the frame as well as each corner on the sides. I’m going to have to buy another frame, which is disappointing considering the cost to get the print.
Response from West & Willow· Aug 19, 2023
Hello Haley, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Katelyn G.
Posted
Just looks fake
Response from West & Willow· Aug 19, 2023
Hi Katelyn, We want the opportunity to investigate your feedback further. We just sent an email to the address on file. Please get back to us at your earliest convenience.
Andrew Q.
Posted
super responsive
sarah
Posted
It is very cute and i’m overall happy with my purchase. I was a little disappointed in a lack of detail. My biggest disappointment was in the packaging. I’m sure ordering the portrait is most common in a frame, but I ordered just the poster. I was upset because it was not properly packaged and was bent and could have easily been damaged, and the box was slightly open. I suggest getting a sturdier mode of shipping for the poster orders. I am just lucky nothing else happened to it.
Response from West & Willow· Aug 16, 2023
Hi Sarah, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Margie H.
Posted
I had a mixup with my order where I thought I ordered something I didn't. I emailed West & Willow and received a really quick response and she took care of it right away. It was a very personable response where I felt I was in good hands. Super excited and waiting for my Sweet Samson's picture to arrive soon. Thanks so much!
Kenneth G.
Posted
We lost our puppy & a neighbor gave us this gift. We recently received it in the mail. ITS BEAUTIFUL- We miss him so much & this was perfect & professionally done.
