Great
18,273 reviews
West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Allison G.
Posted
This is the 2nd time I’ve purchased a pet portrait through West & Willow and both time I’ve been extremely satisfied. The portraits and done in a timely manner and turn out so amazing. Would 100% purchase again!
BRANDON
Posted
Mostly simple website, easy to do what you need. If there was a place to mark that an item was a gift so it did not send a receipt, I missed it. Hopefully will be a good product. We'll see.
Response from West & Willow· May 15, 2023
Hi Brandon, We're so glad to know that you find the order process easy! Please be advised that all our packages are gift-friendly, and receipts are not included with your product. The packing slip lists all of the package's contents, but their cost and the billing address will not be marked.
Paige C.
Posted
My second purchase - this one was for my mom! I cannot recommend this enough!!!
Carissa H.
Posted
Ordering was a breeze. The picture came out perfect. Shipping and handling was quick. I wish they would be able to add my dogs collar as that is a signature quality of his.
Response from West & Willow· May 15, 2023
Hi Carissa, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Kate L.
Posted
Came out great!
Gina S.
Posted
Wrong spelling of pet name after I specifically asked for it to be changed. Also picture of pet was not good.
Response from West & Willow· May 15, 2023
Hi Gina, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
No N.
Posted
Your website is confusing. The edit buttons for information don’t work. I could never change my password. It always reverted. Couldn’t edit anything on desktop application. Mobile app a little better but still couldn’t edit email address
Response from West & Willow· May 15, 2023
Hello Donna, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Carrie
Posted
Very happy with the quality and speed.
