West & WillowReviews of westandwillow.com

The site was easy to navigate.

clean, simple interface. easy to order.

Not now, it’ll be easier to review after I receive the item I ordered

Excellent experience! Love the image of my Scrappy! Thank you!!

Said it would take up to five business days to get a confirmation email of when package would be shipped but never received an email. Wish they would also show a preview of what picture would look like before shipping it out. Hoping the package comes in general!

This is my second order I was so pleased with the first one. Planning another one for a gift in the near future! Beautiful work!

I wish I could give zero stars. This company is HORRIBLE!! I placed an order on April 6, 2023 for a portrait of my two dogs. After 3 weeks of waiting I decided to email support to get the status of my order. Customer service emailed me two days later saying that my photos were “missing”. How could they be “missing” if photos NEED to be uploaded to the website before you can even checkout. Also, if my photos were “missing” why didn’t anyone contact me to resend them? Would anyone have contact me if I never reached out first? Absolutely terrible experience. I have no idea when I’ll be getting my order. I wish I would have checked the reviews first. Save your money and shop elsewhere. My order is Order #424052

Middle review as I’ve not received the product yet. The order process was easy. That’s all I have to review at this point.