Great
18,273 reviews
West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Melissa S.
Posted
No tracking info or acknowledgment of order!
Response from West & Willow· Mar 7, 2023
Hello Melissa, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Andres C.
Posted
I love it!!! Great job
Kristin
Posted
I pulled a picture from Instagram of my friend's cat to give her a mug for her birthday and West & Willow did an amazing job!! They even nailed his snaggle tooth. I'm so excited to give it to her.
Heidi C.
Posted
The picture turned out nice, I only wish our mini Aussie didn't look bigger than our huge Labrador.
Response from West & Willow· Mar 7, 2023
Hi Heidi, We aim for 100% satisfaction, and we will make your experience even better. We are sending you an email now to ask for some information.
Lauren F.
Posted
The picture quality was not good, there is no preview option it took a month to receive my order, it was not worth the money spent and customer service argued with me about giving me a refund. I am still arguing and fighting for a refund! I’m disappointed and annoyed! Since there is no preview option a customer should be allowed a refund if not pleased with the outcome! Terrible! I would not recommend this to anyone!! And it’s a shame because the pics I’ve seen posted are adorable! That’s what drew me in! What a big disappointment this was!!
Response from West & Willow· Mar 7, 2023
Hi Lauren, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Jaclyn
Posted
West and willow is great! Love my portrait of my dog so much! They were super fast with delivery and had no problems!
Conor M.
Posted
Excellent customer service who communicated and provided support until I was happy with my purchase. Excellent product.
Response from West & Willow· Mar 7, 2023
Hi Conor, Thank you for the great feedback. We try really hard to provide a good experience, and we are so thrilled to know that you are happy with the service.
Char R.
Posted
Fast, super easy and my picture came out amazing! I couldn’t be more happy!!!!! I highly recommend this company to anyone wanting a picture of their fur baby! I just got a new puppy and will be placing another order!
