Great
18,273 reviews
West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Amy A.
Posted
The print and digital print were beautiful. They were wonderful to work with.
Response from West & Willow· Nov 19, 2025
Hello Amy, Thank you! We’re so glad you loved the prints and had a great experience working with us. We appreciate you!
Cindy Piebes F.
Posted
I bought 3 pictures for my children, two for their dogs and one for their 2 cats. They replicated the photos I sent to a tee and the whole process was trouble free. They are one of the best Christmas gifts they ever got! Love this company!
Response from West & Willow· Nov 19, 2025
Hello Cindy, Thank you so much! We’re thrilled the portraits were spot-on and made such special Christmas gifts for your family. We truly appreciate your kind words and love having you as a customer!
Leanne C.
Posted
The most amazing portraits of our pups. I was blown away. Also made an error with my order and they were very quick to help me remedy it.
Response from West & Willow· Nov 19, 2025
Hello Leanne, Thank you so much! We’re thrilled you loved your pups’ portraits, and we’re glad we could quickly help fix your order. We appreciate you choosing us!
Elle
Posted
Wow, wow, wow. Just wow. The artwork is soooo cute and it’s really nice, but the customer service is NEXT LEVEL. My artwork originally didn’t turn out how I wanted it to so they offered to make edits that I would approve. They were timely, super nice, and very accommodating. This type of service just hasn’t existed anywhere post Covid. I’d definitely buy more things from them. Thank you for creating a happy memory of my dog.
Response from West & Willow· Nov 19, 2025
Hello Elle, Thank you for the amazing feedback! We’re so glad you loved the artwork and that our team could make the edits just right. It means a lot to be part of a happy memory of your dog. We truly appreciate you and would love to create more for you in the future!
Kaede T.
Posted
When I came across West & Willow’s pet portraits online, I instantly knew they would make the perfect Christmas gifts for the pet owners in my family. The process of submitting the portrait requests was simple and hassle-free, and the orders were completed quickly. I was astonished by how beautifully they rendered my sister’s dog and cat, vividly capturing their unique personalities. The second portrait of my other sister’s two Harlequin bunnies needed some tweaking, which West & Willow handled in an attentive, friendly, and professional manner. The final artwork was breathtaking! I’m looking forward to seeing my family’s faces light up when they receive their portraits. I highly recommend West & Willow for anyone seeking a treasured keepsake for themselves or fellow pet lovers.
Response from West & Willow· Nov 19, 2025
Hello Kaede, Thank you for the wonderful review! We’re so happy the portraits captured your family’s pets and that our team could help perfect the bunny piece. We hope the gifts bring big smiles—thanks for choosing us!
Alaina
Posted
I paid extra for speedy delivery. My delivery was sent to my address instead of the address I put in. I had to spend another 60 dollars to get it to the correct location. I’ve used this company enough times that I would expect them to be understanding to the issue I came across. No help or assistance was provided and I am very very disappointed.
Response from West & Willow· Nov 23, 2025
Hello Alaina, We sincerely apologize for the inconvenience. Our support team is currently reviewing your issue and will assist you as quickly as possible. Thank you for your patience.
Kelly S.
Posted
Love my pet portrait! Easy to order and so fun to receive.
Response from West & Willow· Nov 17, 2025
Hello Kelly, We’re so happy you love your pet portrait! 🐾 Thanks for sharing — we’re glad you enjoyed the ordering process and the big reveal!
maureen S.
Posted
I haven’t even received my packages yet. When can I expect them? I get non stop solicitation emails but no merchandise. It’s been over 2 weeks.
Response from West & Willow· Nov 19, 2025
Hello Maureen, We’re really sorry for the delay and the frustration it’s caused. We’ve just sent you an email with an update on your order, and we appreciate your patience while we get this sorted for you.
