About WhatChimp | #1 Official WhatsApp Marketing Platform
#1 Official WhatsApp Marketing Platform for Businesses. Trusted by small businesses & large enterprises across 90+ countries.
WhatChimp | #1 Official WhatsApp Marketing Platform (whatchimp.com) has 291 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.
Also known as
whatchimp.com
Website
whatchimp.com
Category
Internet & Software
Location
Sheridan, Wyoming
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
This is a scam, they are using paid fake reviews, be aware
Response from WhatChimp | #1 Official WhatsApp Marketing Platform· Oct 19, 2026
Hi, we searched our customer records, payments and support history and found no WhatChimp account, subscription or conversation linked to you. As far as we can tell, you've never used WhatChimp.
We don't pay for reviews or offer anything in exchange for them. Trustpilot screens every review here, and anyone can report one they think is fake.
If you have used WhatChimp under a different email, write to us at [email protected] with that address. We'll look into it straight away and help with whatever went wrong
AP
Andrei P.
Posted
I just paid without then asking me to…
I just paid without then asking me to provide my email or create an account now I paid and can not log in!
Response from WhatChimp | #1 Official WhatsApp Marketing Platform· Oct 19, 2026
Hi Andrei,
Thank you for taking the time to write this. We take every review seriously, especially one that questions our honesty, so we looked into it properly before replying.
We searched our customer records, payment history and support inbox for your name, and we could not find any WhatChimp account, payment, support ticket or conversation linked to you. As far as we can tell, you have never used WhatChimp.
We also know that Andrei Popescu is one of the most common names in Romania, so we checked carefully for anyone with a similar name or email. There was no match.
Put together, a review with no customer behind it, no details of any experience, and one of the most common names in the country, we suspect this may have come from a competitor using a generic name to hide their identity. We cannot prove that, and we would be happy to be wrong, but it is why we have asked Trustpilot to verify this review.
If you are unsure about us, the best test is to try WhatChimp yourself. Talk to our support team, ask the hard questions, and decide based on your own experience.
And if you have used WhatChimp under a different name or email address, we genuinely want to hear from you. Please write to us at [email protected] with the email you signed up with, and a member of our team will look into it personally and make things right if something went wrong.
Thank you again for raising this. Transparency is important to us, and we are always happy to answer questions in the open.
Warm regards,
The WhatChimp Team
JM
Jose M.
Posted
This service is awful
This service is awful, the user experience sucks. You want to get a discount and you pay before you register, they don't validate your email or anything before that, then you feel stranded because they don't ask you for a password either and when you try to access your own account you can't because your email isn't verified, BUT FOR GETTING YOUR MONEY IS ENOUGH.
Response from WhatChimp | #1 Official WhatsApp Marketing Platform· Oct 19, 2026
Hi Jose,
Thank you for taking the time to share this, and we are sorry your first experience with WhatChimp was this frustrating. You were excited enough to sign up, and the very first thing you hit was a locked door. That is not the welcome we want anyone to have.
We looked into your account to understand exactly what happened. You paid for the Basic plan through our special offer page, and your account was created straight away. But because the checkout did not ask you to set a password, and password reset needs a verified email first, you were stuck in between. You are right that this flow is confusing, and you are right to call it out.
Here is what happened next, so anyone reading can see it in full. You contacted our support team a few minutes after signing up. Our assistant replied within seconds, and a member of our team manually verified your email the same day and confirmed your account was fully active. Your payment was never kept without giving you access: your Basic plan is active and ready to use right now, with nothing lost.
Your feedback has also gone straight to our product team. Paying before setting a password, and the email verification step that followed, is exactly the kind of friction we want to remove so that no one else has to go through what you did.
If you have not had a chance to log in since, we would love to help you get started properly. Write to us at [email protected] and one of our team will personally walk you through logging in, connecting your WhatsApp number and setting up your first campaign. If you would rather not continue, tell us and we will make that right too.
Thank you again for being honest with us. Feedback like yours is how we get better.
Warm regards,
The WhatChimp Team
CB
Chris B.
Posted
Fake 5 star reviews
If I could give zero stars, I would. This provider is entirely a house of cards built on manipulated ratings. Their dashboard is painfully, inexcusably slow, every click takes ages to load, making basic workflow management an absolute nightmare.
To make matters worse, their customer support is completely non-existent. Don't expect any help when things inevitably break.
Speaking of ratings, ignore every single 5-star review you see here. The company literally forces users to leave a 5-star review just to unlock access to the platform and use their services. It’s an absolute joke and a shady tactic to hide how terrible their product actually is. Save your money and look for a legitimate WhatsApp API provider instead.
Response from WhatChimp | #1 Official WhatsApp Marketing Platform· Sep 27, 2026
We need to address the central claim in this review head on, because it is false. Our reviews are not fake, and no customer has ever been asked to leave one in exchange for account access. Calling the honest feedback of real customers, many of whom name the staff member who helped them, fake is both wrong and unfair to the people involved.
It is also worth noting that Trustpilot's own guidelines prohibit incentivised or coerced reviews, and it actively investigates and removes reviews that break those rules. Ours are here because they are genuine. We maintain complete transaction and activation records for every customer and will gladly share them with Trustpilot.
Reviews are requested only after a customer's setup is finished and they have told us they are happy with the service. Activation has never depended on a review, and there is no step in our onboarding that asks for one.
Your own account was fully activated and connected to WhatsApp before this review was posted, with no review requested at any stage: https://postimg.cc/hJGP8hbL
On the dashboard and support concerns, our founder has already reached out to you personally and would like to hear back. If there is a real issue with your account, we want to fix it. That door is still open.
RF
Rafa F.
Posted
Fatal con ellos
Fatal con ellos, relleno la cartera con 100 dolares, y no puedo entrar por un error de sistema de ellos, despues de varias semanas no lo resuelven, me hacen perder un tiempo, no me dan el servicio, y no me devuelven el dinero, aun lo estoy esperando esto paso hace ya dos meses y tengo que ir contra ellos por lo legal. Desde Julio hasta ahora y nada. Son pésimos, nada recomendables..
MA
MOHAMMED A.
Posted
AI Agent has not worked since we subscribed
I subscribed to WhatChimp specifically expecting to use the AI Agent functionality included in my plan. Unfortunately, the AI Agent has not worked for us at all since the day we subscribed.
From the beginning, the AI Agent has remained stuck on “typing” and never sends a response. I followed all troubleshooting instructions provided by support, including checking the AI configuration, selecting the model, performing a hard reload, and clearing the cache.
At their request, I also recorded and provided a screen recording clearly demonstrating the issue.
Support confirmed that the case had been escalated to their technical team and that the problem appeared to be isolated specifically to AI response delivery.
Despite this, the issue remains unresolved. I have repeatedly asked whether the cause has been identified, whether there is a temporary workaround, and whether the problem is expected to be resolved before our next subscription renewal. I still have not received a concrete technical answer or resolution.
What is particularly frustrating is that the AI Agent has been unavailable throughout our subscription period, while our paid subscription continues to run. This means we have not been able to properly benefit from one of the important features we expected when purchasing the plan.
We have been patient and cooperative throughout the process. We followed every instruction, provided the requested evidence, and waited after the case was escalated.
What makes the situation even more concerning is that they have now stopped responding to my follow-up emails.
After reporting a technical problem with a paid feature, completing every troubleshooting step requested, providing a screen recording, and being told that the case had been escalated to the technical team, I would at least expect continued communication and proper follow-up.
For a paying customer to be left without a working AI Agent and then receive no response to follow-up emails is very strange and, in my opinion, does not reflect the level of professionalism I would expect from a company providing a paid business service.
At this point, I am extremely disappointed with the way this case has been handled.
I will update this review if WhatChimp resolves the issue.
D
ابراهيم د.
Posted
My number has been prepared and liars…
My number has been prepared and liars say your number will not be attended,you go and subscribe and put a number,and they will all be prepared.They are liars.Oh,
Response from WhatChimp | #1 Official WhatsApp Marketing Platform· Aug 31, 2026
We take every review seriously, so we searched our systems for an account matching this reviewer and found none. We also submitted a formal request for information through Trustpilot, and it remains unanswered.
Without a registered email, order ID, or account name, we have no way to confirm that this review relates to an actual use of our service, and we're therefore unable to address the specific claims made. The moment those details are shared, we'll investigate fully and respond publicly here.
SM
Simba M.
Posted
Avoid Avoid Avoid: TERRIBLE Customer Service Extremely Difficult To Cancel
No indication on the website that one requires a verified Meta Business account in order to use their service, you have to buy a subscription in order to talk to their onboarding personnel who will only then confirm once you have paid.
Their call booking platform sent out multiple invitations for different times and could not cope with the difference in time zones. WhatChimp team were no shows to most of these calls. Chaotic organisation back end.
Canceled my subscription to their service using their own platform.
They continued to take payment for a further two months even though I used their own channels to repeatedly request that they cancel my subscription. INCLUDING cancelation of the subscription WITHIN THE PLATFORM itself. Other reviewers here on TrustPilot indicate that they have experienced the same issue! Zero safeguards in place to protect customers.
Sent them multiple screenshots of requests over two months requesting deletion of my account and removal of the subscription, I also requested a refund for the $40 illegally taken from my account, they simply stated that "they do not provide refunds". Again other reviews here indicate that this is commonplace for WhatChimp. This is clearly illegal.
Their WhatsApp chat customer support is COMPLETELY useless. They give you the option of being connected to a human being and EVEN as a supposedly fully paid up customer you can never do so. I have screenshots over three months to support this.
Other TrustPilot reviews highlight exactly the same issue with this company.
TERRIBLE experience. Better alternatives exist within the market. DO NOT waste your time nor money with this company. A nightmare to set up, and they will take your funds even after you have cancelled your subscription. Do yourself a BIG favour. Avoid. Avoid. Avoid. YOU WILL LOSE TIME AND MONEY.
Edit: Full refund apparently issued only after I made it clear that I was going to post a review on TrustPilot.
I was told to "cancel my Visa card to avoid additional payments being taken"...
I advised them that it was for them to organise their systems to prevent unlawful payments being taken.
Waiting on refund to hit my account.
Response from WhatChimp | #1 Official WhatsApp Marketing Platform· Aug 31, 2026
Thank you for the detail, and we're sorry this took as long as it did to resolve. Your refund has been issued in full.
On the billing point, it helps to explain our setup. Payments are processed by Stripe, and cancellations happen in the Stripe customer portal directly rather than through our own interface. Once a subscription is cancelled there, Stripe stops it at source and we cannot charge that subscription again. That is deliberate on our part, because it puts billing control with the customer rather than with us.
The link to that portal is available in three places: the footer of our website, the email we send when you subscribe, and our AI chatbot, which shares it the moment you ask. A support ticket is the fallback if none of those are convenient.
Because of how Stripe works, we'd like to see exactly what happened on your account rather than leave it unexplained. Email [email protected] and we'll send you the full billing and cancellation timeline from Stripe, so you can see every event and confirm nothing remains active.
On Meta, WhatChimp is an official Meta Business Partner and works on the WhatsApp Cloud API. The account requirements Meta sets for Cloud API access are documented in our FAQ, as they apply to every provider on the platform and are not something we impose.
