whiskerDocs is North America's leading provider of pet #telehealth, serving over 6 million pets. Need a question answered? Unsure if you need to take your #dog or #cat to the #vet? whiskerDocs members have unlimited access to our team of #veterinary #experts, 24/7/365, in seconds. No #petcare question is too big or small — whether you’re curious about the best food to feed your pet, worried about your pet sneezing or coughing, or they ate something they shouldn’t have — our team will help you decide the next best steps to care for your pet.
whiskerDocs (whiskerdocs.com) has 638 customer reviews on Consumer Courier, with an average rating of 4.9 out of 5.
Also known as
whiskerdocs.com
Website
whiskerdocs.com
Category
Animal Health
Location
Anywhere in the US & Canada
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
I walked into this digital shop expecting rows of endless choices but they sent just one option into my hands before it shipped away. At first my instinct told me to hesitate since a serious shopper craves variety yet destiny had a much stronger surprise waiting for me. That single package arrived and instantly ignited a spark deep inside my chest. The build quality stood out as pure brilliance and holding it made me feel like a champion striding through every challenge I face. Often the world understands your needs better than you do and they gifted me the golden key instead of a dull key from a giant box. My thrill is still buzzing through me whenever I glance at this buy. It pushed me to quit second guessing and start spending on things that endure. If you sit on the edge about purchasing something here jump forward with courage because this journey showed me that clarity trumps chaos every single time. I left with a lone item but the power it holds fills my entire day. Grab yours today and seize the confi
DC
David C.
Posted
I wanted to get a prescription for an…
I wanted to get a prescription for an anti inflammatory medication for my dog, a service that is permitted in my state, only to be told after paying $39.99 that they do not have any Arizona veterinarians and so could not write a prescription. This is despite cross-referencing them on the U of A website. I find this deceptive and misleading, although they offered to advise me on the urgency with which my pet needs be seen, and surgical options. DO NOT RECOMMEND
Response from whiskerDocs· Sep 8, 2026
Thank you for sharing your feedback. We’re sorry that your experience did not meet your expectations, and we understand your frustration that we were unable to provide the prescription you were seeking.
We do want to clarify an important distinction regarding our services. While our telehealth and teletriage services are available nationally and our team supports pet owners across multiple states, our veterinary telemedicine services—including prescribing—are currently available only to customers located in Florida. We do not currently provide veterinary telemedicine or prescribing services to clients located in Arizona.
Arizona law does permit veterinary-client-patient relationships to be established electronically when specific statutory requirements are met, and it permits veterinarians to prescribe following an electronic examination subject to applicable state and federal requirements. However, the fact that Arizona permits this practice does not mean that every telehealth provider is required or authorized to offer veterinary telemedicine services in Arizona.
Because we do not fall into that category at this time, our team could not legally or appropriately issue the requested consultation for medication. Our obligation is to provide services within the scope of the veterinary professionals and programs we have available in each state—not to issue a prescription simply because another provider may legally do so in that state.
That said, our team was still able to offer teletriage and help assess the urgency of your pet’s condition and discuss appropriate next steps, including when an in-person veterinary evaluation or surgical care may be necessary. That support is an important part of our telehealth service and does not require us to establish a prescribing relationship.
We also want to clarify that the $39.99 charge is for the telehealth service, not a guarantee that a prescription will be issued. Veterinary professionals must determine whether a particular case is appropriate for telehealth and whether treatment, including medication, can be safely and appropriately provided.
We regret that our Arizona service limitations were not what you were expecting. We strive to be transparent about the scope of our services and to ensure that every pet owner receives appropriate guidance and a safe next step for their pet.
PP
Pankajsaini P.
Posted
The staff is very friendly and…
Excellent service and great customer support. The team was professional, responsive, and helpful throughout the process. Everything was handled smoothly and efficiently. I am very satisfied with my experience and would recommend this company to others.
TB
Tonya B.
Posted
The only info I was given was to see a…
The only info I was given was to see a vet I thought that is what this was for and I have tried to cancel my account for 2 years and no luck
Response from whiskerDocs· Jun 11, 2026
Thank you for sharing your feedback, and I'm sorry for the frustration you've experienced.
I understand your disappointment with the guidance you received. While our veterinary professionals can provide information, education, and recommendations, there are situations where an in-person veterinary examination is the safest and most appropriate next step. That said, I'm sorry that your experience did not meet your expectations.
I also want to apologize for the issues you've encountered trying to cancel your account. I've gone ahead and processed the cancellation for you, and we have refunded your most recent charge. You should see that refund reflected within the next several business days, depending on your financial institution.
Again, I apologize for both the inconvenience and the confusion, and I appreciate you taking the time to let us know about your experience.
ZD
Zylas D.
Posted
I never received the treatment plan for…
I never received the treatment plan for my dog after waiting for 15 mins and having a 5 min chat I was told to expect my treatment plan in my email. It's been 12 hours and no treatment plan. I am going to take my dog to a vet which means I'm gonna pay for the access to your services AND take my dog to the vet because I never received my treatment plan. Shame on you
Response from whiskerDocs· Feb 4, 2026
We're sorry to hear that you did not receive your email summary of your chat. Occasionally these go into spam filters or junk mail, and sadly, we cannot control that functionality. Please always feel free to call us to request a resend if you don't see an interaction summary within 2 hours of your request, and we would be happy to resend it.
SS
scott S.
Posted
I called because my dog had been…
I called because my dog had been squinting in and eye, and I didn't want to wait it out or rush straight to an expensive vet visit without some guidance. The vet tech from WhiskerDocs was wonderful patient, calm, and genuinely empathetic. She shared helpful home-cars tips, eased my worries about what might be going on, and helped me decide to have my dog seen in person. She even explained what to expect at the vet. While I did end up taking her in, the issue wasn't as serious as it could have if I had waited.
Response from whiskerDocs· Feb 4, 2026
Thank you for the kind words about your experience with our pet telehealth service! We noticed you left a 1-star rating, and we would love to know how we can improve to make it a 5-star experience.
RS
Ravi S.
Posted
Super and very nice
Super and very nice
Response from whiskerDocs· Feb 4, 2026
Thank you for the kind words about your experience with our pet telehealth service! We noticed you left a 1-star rating, and we would love to know how we can improve to make it a 5-star experience.
PE
Peter
Posted
they do not deliver as promised
never received a summary of the call by email as promised
Response from whiskerDocs· Oct 22, 2025
We're sorry you didn't receive your summary of your call. The interaction shows as sent and does not show in our bounce/rejection reports. Please check your spam/junk folders for an email with "Interaction [251008-000085]" in the subject line, and in a worst case, we'd be happy to try to send it to another email address for you. Please email us at [email protected] if you'd like us to do that for you!
