Jerry H.
Posted
Customer service is incredibly lacking
Customer service is incredibly lacking. They charge a service charge on returns, even though the color was TOTALLY misrepresented on the web site. AND shipping both ways. I have tried to purchase at least three wigs and had exactly the same experience every time. NEVER AGAIN!!
Response from Wigs.com – The Wig Experts™· Apr 23, 2019
We are very sorry to hear that the piece you ordered didn't work out and about your experience. We do offer the option of returning for a different color or style; therefore the handling fee is waived. We have wig experts who would be happy to assist you in finding a color that may work better for you. If you would allow us the opportunity to assist in finding something else or another color we would happily apply that handling fee as store credit towards your purchase. We appreciate your feedback and hope that you allow us to assist in the future.


