Lawrence T.
Posted
Good Windows Poor Delivery
The windows are nice and function well once installed. The ordering and delivery were lacking, The instructions on the website provided details related to how to measure and order. After the order I would get calls that asked about the measure and sizes. The call was intended to help and actually seemed to confuse the sizing. In addition, the order was sent to the wrong location and a new set of windows needed to be constructed. Initially, the windows were to be installed in late fall and based on the delay needed to be installed in early winter. The cold had a significant impact to the install. The custom service agent had expressed to follow up related to a discount for the delivery issue or to provide a discount on future orders. There was not a follow up and the full retail price was required for the order.
Response from WindowEstore.com· Apr 1, 2019
Lawrence T, Please give us a call and let us know your full name and order number and we'll research your order and provide you with a satisfactory resolution. We apologize for any inconvenience you experienced but you have our word we'll make it right! Derek Baker 855-290-6366



