Wine on SaleReviews of wineonsale.com

You sent me three cases of wine when I ordered only one! But we compromised and settled things amicably. Thank you for that.

It was very easy to order from the site. I missed the place where I was to insert the shipping address. I contacted them & they changed the shipping address. Lupe helped me out & all is well.

Would give zero stars if I could. I had asked why it was taking so long to get my order shipped after spending $40 and Nick was very unprofessional and called me a clown. Very unprofessional never got my order but I got my refund by disputing do not recommend as they will call you names and instigate when you have a complaint about shipping or anything about their poor work and shitty website.

I have ordered from Wine on Sale 10 times over the past 4 years. I have told friends and family about them because I have been satisfied with the wine selections. (I typically order a case every 5-6 months). When I called customer service to explain that I did not need or want another 15 bottles of wine 4 weeks after I bought 15 bottles I was treated with a hostile tone from Tiffany. She told me that I have to accept the wine or pay to have it returned. They have a new policy that subscribes customers automatically to a monthly order. I was basically told to suck it up! I do not recommend doing business with this company. There are better deals out there.

FedEx damaged the package at their warehouse. Had to pay a $40 reshipment fee to get the product resent. Customer service was NO HELP. They will not file a claim, nor will they help me do that. Their policy states three delivery attempts. Tried to get the package rerouted after 1st and 2nd attempt, but then it got damaged.

This merchant is a sham. Do not under any circumstances order from this merchant or try to use a Groupon with them. They sent my merchandise, which was returned because no one was home to sign for the package. They refused to resend the package unless I paid another $40 and refused to issue a credit or contact Groupon for me. Their customer service is horrendous and you will lose money if you try to order through them.

Great prices, excellent customer communication (Lupe), outstanding selection of wines from around the world.

Please don't order from them. When I did not get my order, they refused to give me a full refund. They only offered to refund $13.00 of about an $80.00 order. When I pointed out that their website offers 100% satisfaction guaranteed, they said that it was not really for customer satisfaction, but only for the wine which I did not get.