World CopperSmithReviews of worldcoppersmith.com

Paid $15,911 for a sink and hood in AUGUST. It's almost May and still no delivery, and they can't reach the delivery carrier. Called CEO numerous times and he has yet to return my call.

Mr. Austin was a delight to work with, he is very responsive & knowledgable. CopperSmith helped us deliver a custom hood for our client. Highly recommend!

I was fortunate enought to find CopperSmith during an internet search for a range hood and I could not be happier with my experience. From my first call with Austin I could tell I was talking to someone experienced in answering all of the concerns a novice like myself might have designing a custom range hood. His questions to me made sure that we were covering all of the intircacies of getting the hood to fit and operate properly. And the options afforded in terms of design style (shape color, size, trim , etc) we almost overwhelming. Overall the experience exceeded my expectations.

I filled in a form for samples, and instantly got an email from a real human offering a live call. When we got on the phone with Austin, he knew everything about our prior purchase from Coppersmith for our NYC apartment, our initial design idea for East Hampton, our designer's account with the company, etc. Moreover, Austin has great ideas and explained everything clearly. One of the fastest and best customer service experiences I've had in years.

Working with CopperSmith has been a refreshing experience. We needed a custom hood for our kitchen remodel and after researching several options we landed on the flexibility in design and features with CopperSmith. The sales and design teams have been nothing short of phenominal. We had several last minute changes which was not a problem. We didn't expect the team to be so proactive and anticipate next steps to finalize our project. It was refreshing! The entire process has instiled confidence with our decision to choose CopperSmith. They exceeded our expectations and they are extremely professional. I highly recommend CopperSmith.

Communication and Responsiveness were absolutely top notch! When I asked to see a slight change in the CAD drawing it was done immediately. One time I even received the requested change well after normal business hours. This customer service made the design process flow in an efficient and timely manner. This is the second custom hood I have bought from World Coppersmith and I have loved the results both times!

This company is so easy to work with, responsive and top-notch, old-fashioned great customer service. We purchased a copper vent hood and deep single-basin sink for our kitchen renovation. Everything was easy, the delivery was smooth, the items were packaged so carefully. The final product is exactly what I wanted, it’s a beautiful focal point in my new kitchen.

i'm a really demanding customer BUT let me tell you something Austin Grambart is a 5 STAR General total class act. Never once got upset with my 10,000 question. always got back to me everyday until completion absolutely fantastic service , can't wait to see the product Cheer to Austin