World CopperSmithReviews of worldcoppersmith.com

I would recommend going elsewhere for a custom hood and ventilation. I was led to believe that their products are made in America which would justify the cost. They are in fact shipped from over seas. I was reassured over and over that my hood would arrive by a certain date, which it did not. When I asked for a delivery date so i could schedule and coordinate contractors, and appliance delivery copper smith just kept giving me canned responses. I explained to them we needed to lock in our appliance delivery so we can have a functional kitchen before the birth of our first child, they where still not helpful. Their customer service team has a script they stick to to further deceive buyers into thinking they make their product in the US or Europe. The truth is they have no control over when you will get your order because it is packed on a shipping container coming from overseas. At one point their CEO Ryan called me to reassure me I would be happy with the product when it arrives, he was very patronizing and when I asked where the products where made and his business model he quickly changed the subject. When the hood finally arrived the blower was dented and the baffles were gouged and scratched (which to their credit they sent new replacement baffles promptly) The blower itself is very cheaply made, the buttons and baffles rattle when the blower is on. It in no way justifies the cost. The hood looks nice from 10 feet away, when you get close you see the textures are machine made and repeat themselves (kind of like a bad faux distressed finish), when I asked about the finish looking different from the samples I received and website I was told they are "unique finishes" That is not true. I have been waiting over 2 weeks for copper smith to return a call and email to discuss the quality and disappointment in a product that costs a significant amount of money. I would give this company 0 out of 5 stars if I could. Their business is built on deceiving the customer and charging a premium for a non premium product.

We had a very challenging experience with our range hood. When we expressed our dissatisfaction, CopperSmith made it better. We are ending up with an even better range hood than we paid for. My thanks to Ryan, Emma and Michael for turning this experience around for us.

The kitchen hood we received is NOTHING like the website designed CAD drawing our interior designer, contractor, and we approved and ordered. The represented color on the website is not anywhere close to the actual product received. Customer service has done nothing to address our concerns. Be very, very wary of ordering from this company. You may not receive a finished product that looks like what you design. UPDATE 10/25/23: The business, World CopperSmith, has refused to provide any allowances/refund/exchange.  They delivered to us a $7,500 kitchen hood that does not look anything like the CopperSmith website designed CAD drawing.   This drawing was provided to our contractor, interior designer, and ourselves (homeowner) and order created by the company based on that salesman's CAD drawing. The company has refused to acknowledge their misrepresentation of what the final product would look like, and has refused to do anything to address our concerns. We were required to pay in full, in advance.  Obviously a big mistake on our part. I highly discourage any customer from relying on their website product representations when ordering a product from this company.

Working with Austin is the best!

We ordered a stainless steel hood, designed to fit between our existing cabinets. When our contractors tried to install it, they had trouble fitting it in the space between the cabinets. That was alarming, considering the measurements at the top of the hood and the bottom were both just under the space between the cabinets. After verifying our cabinet was plumb, we realized the hood itself was bowed out on one side, enough that the cabinet door rubbed against it, yet at the bottom there was a visible gap between the cabinet and hood. We reached out to Coppersmith customer support - they gave us some things to try to get the metal back in the right shape, but also advised us that if any damage happened while trying the things they told us to do, then there’d be no chance they would remake or refund. We tried a few things, then when those didn’t work, tried a few more things they recommended. When nothing seemed to be working, we asked them to remake since the design did not meet the specs. After waiting for a week, they said no, and that they would keep trying to find some “other” resolution. It’s been over a week and we have yet to hear anything else from them. We clearly received a product that did not match the specs, and they have been unhelpful in finding a resolution. Every time our contractors come back to try another one of their recommended fixes, it’s more money we’re spending. And now it’s been a full month since we initially tried to install the hood, we still have no hood in our kitchen, we’ve spent thousands of dollars on a product that doesn’t fit, and they’re not even responding back anymore.

While the horrible delivery experience still stands, the fan and look and wear have been great. So I’m changing my review from 2 stars to 4 stars. I’ll begin with the caveat that the designer originally wanted to use a different vendor, but they were unavailable, and Coppersmith “said” it could deliver in the timeline needed. That said, the product is beautiful, but they have no control over their delivery or shipping. I was told, in writing, it would be 11-12 weeks, so we didn’t pay for the expedited shipping ($1,200+ for 7-8 week delivery ). It look over 24 weeks, (6months!) and we had to purchase a temporary hood (and the labor to have it installed) to move back into our home, since hoods are required by code and we didn’t want to wait another 3 months for the Coopersmith hood to arrive. (Thankfully, we didn’t pay the expedited shipping. It would’ve only come 4 weeks earlier than it did (based on the expedited vs standard timing) and I still would’ve had to purchase the temporary hood.) Next, they delivered the enormous wooden crate to the end of my driveway, on a Friday, when we were not home, prohibiting us from driving onto our property. I called the company which had a very eager customer service person (Denise) but was no help. My contractor was not available at the time, so I had to find people to move it so my family could get our cars down our driveway. Another huge inconvenience. After the Hood was finally installed, we turned on the fan to find that the wrong size motor had been ordered by the designer. Coppersmith said too bad. Since the bags to the screws had been opened, it was un-returnable. And if I wanted to fill out paperwork to get approved as a Trade vendor, they would give me a 10% discount on the appropriate fan. At least it looks good.

excellent company to deal with! they helped me through the entire project. the quality of the custom tabletop we ordered exceeded our expectations! we highly recommend coppersmith.

We lost our house in the 2018 Carr Fire (Redding, CA - Federal Disaster). Once the rebuilding began we wanted to create beauty from the ashes of our loss. CopperSmith was instrumental in achieving that goal. Their online and on phone representatives were so helpful in assisting us to get the correct measurements and discerning what we were hoping for. The custom hood that they built for us is amazing. It arrived in a beautiful wooden crate, not cardboard, and there were no blemishes on it from shipping. The hood fit perfectly both in the space and for the insert. We are so happy with the result and highly "5 Star" recommend World CopperSmith. They are artisans and the value of what they create: priceless. Thank you for helping us get back into our home after a long three and half years.