WP SwingsReviews of wpswings.com

UPDATED REVIEW: After my first contact (see context after), the support agreed to proceed with a refund after I gave away the entire list of bugs returned by the audit (they will fix them all). ------------------------------------------------------ Context: I have purchased the subscription plugin, ran an AI audit over the code (we do so on every plugin to protect our customers). The audit came back with TONS of issues, among them the ability for non-logged users to mark any order as paid, change other users' subscriptions and many other similar critical issues. I asked for a refund, giving all the details to fix those vulns, they just said they need an access to our machine... In what world a software developer requires a remote machine access to fix some code when you give them file name + line in the code ? So all in all, they didn't want to refund.

They finally got tech support reachable. Very informative Ishant was very helpfull with all my answers. I'm glad they are finally thinking about thier clients.

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Communication wise is not that bad, but the support is helpful and solve my issue

I've been using the Subscription for Woocommerce Pro plugin for over three years and have had multiple interactions with the technical team. Initially, I required an addon to make the plugin function with some of the complicated calculations utilized by my website. The WPSwings tech team created the addon and tested to ensure functionality to my satisfaction. For an additional cost, I was offered an option to purchase a policy to keep the addon updated as the standard plugin version changed. I've had to remind the tech team to make the addon update, but they've always done so, when needed. My nonstandard product cost calculations are based on customer input and adds extraordinary burden to the plugin upkeep. As plugin versions change, issues occur with customer payments shifting frequency, or charges not being applied. If I were using a more direct product cost method, I'm sure that the problems that I've experienced wouldn't have happened at all. In spite of the aforementioned concerns, I'm very satisfied with the WPSwings technical team as they've always been courteous, knowledgeable and resolved the problems.

Excellent support! Thank you to WP Swings for your excellent support and answers to all my queries. Definitely recommend

I had an issue with the plugin not connecting to other plugins. It took a few attempts to resolve but eventually got there. The staff were very willing to assist.

I recently purchased the WP Swings Points And Rewards For WooCommerce Pro plugin with high expectations, hoping it would help enhance my customers' experience and loyalty on my platform. Unfortunately, after using it for 7 days, I initially found that this plugin fell woefully short of my expectations and proved to be a significant disappointment. However, after reaching out to the developers about my concerns, they agreed to provide a refund. I want to be clear that its still a great plugin but not for my purposes.