WrenchReviews of wrench.com

I have a car that needs a jump to get it started, and when the engine is off, it would require a jump to get it going again. Therefore, I think the battery needs to be replaced. The mechanic from wrench.com, an automobile mobile repair service, came to my home promptly and appeared like a friendly guy. However, after a 10-minute diagnostic, he said the bad battery would need to be replaced. I was a little disappointed because I had expected him to do a more thorough diagnostic to rule other things out, but for $135, he came to tell me that I needed a new battery, which I already knew. Btw, the battery was only no more than two years old. He also failed to look at the check engine light I had requested. When I pointed this out to him, he said, “since the car is off, I can’t check it.” Really dude??? He didn’t even make an effort to try to get the car jumped and get the engine started. After all this, he quoted $489 to replace the battery. Wow, seriously? Again, I was displeased and told him I could get this replaced for at least half that price elsewhere and that I would not be using his service. The only reason I had decided to use wrench.com in the first place was that they advertised their services as more cost-effective because they have no added overhead costs compared to traditional brick-and-mortar businesses. Because of this, they don’t have to spend money on added overhead costs; therefore, they can pass these savings on to the customer. I can tell you from first-hand experience that this is all BS. I I probably will not be using wrench.com anymore.

DON'T call these people! My quote was $259.83. The job turned out to be $525.53. I was not asked, I was not advised, my card was just charged for more than twice. I have been fighting it for almost a month. I'm looking at small claims court and a complaint with the FCC. The locksmith quote was 225 but a two week wait. I went with Wrench because they could come the next day. I should have waited.

Do not use this horrible service. Mechanic changed unauthorized parts and added unauthorized charges and to add insult to injury, my wife's car still didn't start. Still waiting for someone to call me back after calling numerous times and left multiple emails for a refund on unauthorized charges

Had a 1pm appointment booked, re arranged my whole day for what i was told would be a two hour repair. waited until 1:30 pm no one showed up, called and was then told my appointment had been cancelled because it was not a repair they could do. No notice whatsoever, just a no show.

I used wrench once before and had a great experience, my second time, not so much. I first set up the appointment for a time slot their website allowed me to choose only to be called later to say that wasn't available. So I went through the appointment scheduler again and chose the next week. I had a family emergency that led me to be late and I had messaged them asking if there was something that could be done but was ignored. No phone calls from their support until I received an email today stating my appointment had been canceled (a week later!) and that I was charged a $50 cancellation fee.