W W.
Posted
canceled but they charged me anyway
canceled, got confirmation, they charged me $43 anyway. THIS IS SHITTY business practices. We realize times are tough under 45-47 but don't be like them.
Bad
362 reviews
The Wall Street Journal is listed under Media & Information.
The Wall Street Journal (wsj.com) has 362 customer reviews on Consumer Courier, with an average rating of 1.2 out of 5.
362 approved reviews, newest moderated first
W W.
Posted
canceled, got confirmation, they charged me $43 anyway. THIS IS SHITTY business practices. We realize times are tough under 45-47 but don't be like them.
Buddy
Posted
I have been taking the WSJ for years now and have never had a problem with delivery. In fact, my "paper boy" gave me his cell phone number and a couple of times I have gone on a trip and didn't put my paper on hold. I have called him and he paused it while I was gone.
Greg E.
Posted
I have been a print edition subscriber almost continually since the late 1990s, and on and off for several years previously since 1980. I had to cancel recently due to a delivery issue they cannot or will not correct. They have always had uneven delivery service, but after transferring my delivery address to Tacoma, WA from San Mateo, CA, they have not been able to get their delivery contractor to deliver to my address (it is in town and the local paper gets to me just fine). Their support team tries to help but apparently the WSJ has little or no control over their delivery contractors. Also, when cancelling, they offer a prorated refund and cannot explain how that is calculated nor provide any detail, a concern when you wish to dispute the amount.
Geoff
Posted
I must have subscribed to their $1 offer without realizing. 3 years pass and I decided to pay more attention to my credit card bills (my fault for now being more engaged I admit) and saw that I was being charged $38.99 per month. Of course, WSJ say it is impossible for them to refund customers so I'm out almost $1000. I never even used the service. Shocking behavior and misleading advertising. Wonder when they will be sued for false advertising.
Rick H.
Posted
Very deceptive business practices IMO. They'll raise your subscription and then not reimburse any of it if you choose to cancel. Low integrity operation.
Sam
Posted
They do not issue warnings for increased subscription costs. They will raise your rates from $5 to $50 without letting you know. The quality of the articles aren't even worth the $5, STAY AWAY!!
Asher B.
Posted
Cancellation is impossible. Saw the charge for the coming month and called a day later. They would not issue a pro rata refund. They said it was policy. It is obviously deliberate. If you sign up for a reduced rate for a short term, they hope that you forget about it and they simply charge the new rate as long as possible.
Olga B.
Posted
They charge you without concent