Excellent
3,999 reviews
WuffesWe're the joint experts. From helping improve mobility to reducing pain and inflammation, our supplements are filled with scientifically-backed ingredients that help improve joint health from the inside out.
Wuffes (wuffes.com) has 3,999 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
Showing 218 reviews with 1 star · Clear filters
Debra B.
Posted
My dog will not eat them.
Response from Wuffes· May 29, 2026
Oh no, I’m so sorry to hear that! 😔 Some pups can be a bit picky, but you can easily crumble it over their food, mix it with a little peanut butter, or hide it inside a piece of cheese or meat. Hope that helps them gobble it right up! 💚 Veronica at Wuffes
The Boss M.
Posted
Order number 328523824 Good evening. I need your assistance, as the products I received arrived in a completely deteriorated state—resembling sand and feeling sticky. I truly cannot give this product to my pets. I would like to know if you can help me with some form of warranty. Thank you.
Response from Wuffes· May 26, 2026
Hernan, we are so sorry this happened, that is absolutely not the quality we stand for and we completely understand your frustration 💚 We have already sent you an email recap of your case and our customer service team will be reaching out to you very shortly to walk you through everything and make sure this gets fully resolved for you. You are covered and we are going to make this right — Wuffes
Colleen
Posted
CRITICAL WARNING: Caused a dangerous drop in my dog's mobility! Do not risk this product if your dog has joint issues. My dog was previously on Bark & Spark joint supplements and was walking wonderfully. After switching to Wuffes for just over a week, his mobility completely deteriorated. He has lost his balance, is weak, and is now falling down the stairs. This product has actively harmed his quality of life. The Bark & Spark brand works great, but Wuffes completely failed my dog and made him worse. Avoid!
Response from Wuffes· May 25, 2026
We are truly so sorry to hear this and we can only imagine how scary that must have been to watch 💚 We would really love to understand what happened because this is absolutely not something we would ever want for any pup. Please reach out to us at [email protected] with your dog's details so we can look into this personally and make sure he is okay, that is our priority right now — Wuffes💚
Joyce P.
Posted
Do not see any impact.
Response from Wuffes· May 22, 2026
We are so sorry to hear this has been your experience We completely understand how frustrating it can feel when you are not seeing the results you were hoping for. Please reach out to our team at [email protected] so we can look into this for you Remember we do offer a 90 day guarantee, so if after 90 days of consistent use you have not seen any progress we want to make it right for you We truly appreciate your feedback and hope we can turn this around for you and your pup Veronica at Wuffes 💚
russ A.
Posted
I hope customers read this before they order. I missed the reviews before I order and ended up being scammed. I placed an order to try the product on my dog . I gave it to my dog for two weeks but before I used it all my dog passed away. It’s not bad enough I am heart broken the company notified me they were sending me a second order. I contacted them by email but was informed I signed up for a script. This is the farthest from the truth. I only ordered one 30 day order to try it. Now they insist I take it and charged my credit card even though I contacted the company before it was shipped. I also have read reviews that I’m not the first to be taken in this way by signing you up for a subscription without you knowing it. They also will not take a return. Please beware of this company …They have no heart for a senior who lost his dog of 15 years and refused to halt an item I will have no use for….Its a sham and someday they will answer to a higher authority…
Response from Wuffes· May 1, 2026
Hi there, First and foremost, we are truly sorry for your loss. Losing a beloved dog after so many years is incredibly painful, and our hearts go out to you during this difficult time 💔 We’re also very sorry to hear about your experience—it’s never our intention to cause additional stress, especially in a situation like this. We want to clarify that our subscription options are always disclosed at checkout, but we understand how this can sometimes be missed, and we sincerely apologize for any confusion or frustration it caused. What matters most right now is making this right for you. Please reach out to us directly at [email protected] with your order details, or if you’ve already done so, kindly share your email or order number so we can personally review your situation and find a fair resolution. We truly care about our customers and their pets, and we’d appreciate the opportunity to help resolve this for you. — Wuffes 💚
Fashion N.
Posted
NEGATIVE-5 stars. This was one of the worst customer experiences I’ve had. This company placed a subscription order for me at MIDNIGHT who is even awake monitoring and approving charges at that hour? Then they immediately hide behind a “2-hour cancellation policy,” as if that’s reasonable when the order is placed while customers are literally asleep. I had already canceled my subscription and moved to a new address. I contacted them right away, explained that I no longer live there, and asked them to stop the order. Their response? They refused to cancel it, even though it had NOT shipped yet. Then after denying my request, they went ahead and shipped it anyway to an address I already told them I don’t live at. Their solution was to “return the product.” How am I supposed to return something I will never receive? They also advertise a 90-day money-back guarantee, which clearly does not apply when it actually matters. Charging customers for products they won’t receive, ignoring address issues, and hiding behind technicalities is not just bad service it’s misleading. Avoid this company, especially their subscription service. If something goes wrong, don’t expect them to fix it.
Response from Wuffes· Apr 26, 2026
Hi there, We’re truly sorry to hear about your experience we completely understand how frustrating this must have been, especially given the address issue and timing of the order. Subscription renewals are processed automatically based on the schedule selected at checkout, which can sometimes occur outside of typical hours. That said, you absolutely should feel supported if something doesn’t look right, and we’re sorry this wasn’t your experience. Regarding the cancellation window, our system does have a short processing period once an order is generated, but we understand situations like yours especially when an address has changed need more flexibility and care. Shipping an order to an outdated address after you flagged it is not the experience we want for our customers. We would really appreciate the opportunity to make this right. If you haven’t already, please reach out to us directly at [email protected] with your order details and updated information. Our team will review your case closely and work with you on a proper resolution. Thank you for bringing this to our attention your feedback helps us improve. Wuffes Customer Service.
KF
Posted
I was very honest with the company and told them that I could not use the product for the full 90 days due to the fact that my dog is allergic to it. He broke out in hives and was covered with rashes from it. They refused to refund my full amount of payment, saying that they only refund it when you use the product for the full 90 days! There was NO way I would have given it to my dog and made him suffer that long. I’m disgusted with their service and their policies. I would give them a minus ten if I could!
Response from Wuffes· Apr 26, 2026
Hi there, We’re so sorry to hear about your dog’s reaction that must have been really upsetting to see, and we completely understand why you would stop using the product right away. Your pup’s safety and comfort should always come first, and we appreciate you being honest with us about what happened. This is certainly not the experience we want for you or your dog. While our 90-day guarantee is designed to allow enough time to see results, situations involving sensitivities or adverse reactions should always be handled with extra care and understanding. We’re sorry this wasn’t reflected in your experience. We’d truly like the opportunity to review your case more closely and make this right. Please reach out to us at [email protected] with your order details so our team can take another look and work toward a fair resolution. Thank you for bringing this to our attention. Wuffes Customer Service.
Michael B.
Posted
The 90 day warranty and cancellation policy is only meant to keep you locked into sales. My dogs began dry heaving cough after 1 week. This was severe enough to take them to the Veterinarian who suggested we stop administering the product to them. 4 days later the reactions stopped. In my opinion the trust pilot request on how great they are is a hoax. Yes the ease of giving my money away was easy and that was it. I am not sure what country they are from but I have notified my credit card company not to pay.
Response from Wuffes· Apr 21, 2026
We’re really sorry to hear about your experience 💔🐶 That must have been very concerning. Your pups’ health always comes first, and we’re glad you followed your vet’s guidance. We’d truly like to look into this and help please reach out to us at [email protected] with your order number so we can review your case and assist with your account 💚 – Wuffes💚
