Igor
Posted
Incredible support that went completely above and beyond!
I recently experienced a critical issue where my MariaDB service crashed and refused to start. I reached out to xCloud support, and they quickly diagnosed the problem. Because I use my own hosting infrastructure and xCloud just manages the server via their panel, this hardware-level issue actually fell completely outside of their standard scope of support. Instead of turning me away and telling me to talk to my hosting provider, Cassandra and the xCloud team stepped in and saved my data. They have done a full database dump, testing the SQL file on a separate test server to verify its integrity, and finally safely restoring it. They mitigated a massive disaster for me. It is incredibly rare to find a tech company that cares this much about its customers and is willing to work outside their obligations to prevent data loss. If you are looking for a server management panel with a team that truly has your back, xCloud is it. Massive thanks to whole support team!
Response from xCloud· Feb 23, 2026
Thank you for sharing your experience. We’re glad we could help recover your data and prevent a major issue. Our team always strives to go the extra mile, and it’s great to hear that our support made a difference for you. Your kind words mean a lot to all of us at xCloud.


