Xtractor DepotReviews of xtractordepot.com

Ordered product online I received an emerald verifying purchase. Called in spoke to customer rep named Juan he organized everything pick up same day. Easy.

Always on point.

The order was shipped promptly , no any issue at all. Good service.

Juan is very good on communication thank you

Quick turnaround, got overcharged on an order but customer service was sooo quick to make things right! My go to for all the nice expensive things.

Hello, long time customer and advocater for XD and XD products and services since you opened your old location a few years back now. It's been great to see your growth as a whole and the impact that your company has had on helping so many other companies and individuals meet their goals. There has never been a time where I thought, "I wish they did this better", and I know lots of other individuals who feel that way and are even grateful to have you. I say all this to tell you I have nothing but love and positive criticism for Xtractor Depot. The only recommendation I have would have to do with product pickup in the Bay Area when it comes to internet sales. When ordered online it says 'Most orders ready within 4 hours' but when you get there well passed the 4 hours the products still aren't ready and when you're ordering lots a valves and fittings it can take an extra 20 minutes or longer waiting for the employees to get together but also comes the problem of by that time theres 2 dudes waiting for dry ice behind me and another waiting for an order which leaves me being rushed to check through my item checklist that I already took a long time to get together to sign it off and get to the lab and have something off. The first time I gave it the benefit of the doubt because of the size order but it has kept happening and I think it can be solved by just have those internet orders processed, double-checked and ready to go that way when the customer gets there all the employee has to do is get the box and read off the the checklist with enough time to spare and its just all around more comfortable for both parties because I can see how those last minute orders really scrambles things up when the warehouse gets notified of a pickup when they're already doing something else. Once again much love and will forever be a supporter and customer! Thanks for all the hard work y'all put in

Incredibly knowledgeable in every aspect of extracting. #1 in customer service. My go to store. Keep up the excellent work both inside ordering and outside service.

amazing product and quick delivery!