Chris P.
Posted
Excellent customer support and a successful warranty replacement
I purchased a Yaber K3 Pro earlier this year and was very impressed with the overall viewing experience, image quality and especially the fantastic sound. Unfortunately, I experienced an issue with the Auto Keystone function. After going through several troubleshooting steps with Yaber Support, it became clear that the issue could not be resolved remotely, and Yaber approved a full warranty replacement. I would especially like to thank Shelly from Yaber Customer Support for her patience, professionalism and personal attention throughout the entire process. Although there were some difficulties and delays along the way, Shelly stayed in contact with me, followed up on my case and made sure that everything was ultimately resolved successfully. I have now received my replacement K3 safely and I’m very happy that the matter has been brought to a satisfactory conclusion. A company’s customer service is especially important when something goes wrong, and my experience showed me that Yaber was willing to stand behind its product and work with me until a solution was reached. Thank you again to Shelly and the Yaber team for your support. I’m looking forward to many great movie nights with my new projector! — Christos from Greece 🇬🇷
Response from yaber.com· Sep 18, 2026
Dear Christos, Thank you for taking the time to share your complete experience with other shoppers. We are glad to hear you were impressed by the overall viewing performance, image quality and immersive sound of your K3 Pro. We regret that you encountered issues with the auto‑keystone function. After remote troubleshooting could not resolve the situation, we were happy to process a full warranty replacement for you. We truly appreciate your understanding through the difficulties and delays that arose during the process. Your special recognition for Shelly means a great deal to our whole support team. We will pass along your compliments regarding her patience, professionalism and dedicated follow‑up on your case. It matters to us to stand behind our products and keep working toward a satisfying resolution whenever our customers run into unexpected troubles. We are pleased your replacement K3 has arrived safely. We hope it brings you countless wonderful movie nights ahead. Should you require further support at any point, please feel free to get in touch with us. Thank you once again for your trust in Yaber. Best regards, The Yaber Team