Conor
Posted
A great team that is very responsive to…
A great team that is very responsive to any questions. They are also proactive in providing upcoming changes to the ecommerce industry that may impact your business. Highly recommended.
Excellent
72 reviews
Cut your returns and low-star reviews in half - fact!We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem!Clients include individual sellers, agencies, and aggregators. We also consult on best practice for large-scale clients with in-house teams.Startups use us to ensure they give themselves the best chance to get going in ecommerce. Long-term sellers join us as they understand our critical role in supporting existing sales.Our team is all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training a VA and working out what to do if they're away - or leave! Total peace of mind, 365 days a year!
ZonSupport (zonsupport.com) has 72 customer reviews on Consumer Courier, with an average rating of 5.0 out of 5.
72 approved reviews, newest moderated first
Conor
Posted
A great team that is very responsive to any questions. They are also proactive in providing upcoming changes to the ecommerce industry that may impact your business. Highly recommended.
Scott B.
Posted
All there work has been so great. They went out of there way to help me with a problem that was not related to there services. I am keep information all the time. I highly recommended
Michelle
Posted
We engaged Zonsupport for our AMZ business when we realized that 15-20% of our inventory was faulty. As new sellers we needed someone who’s been in the business long enough to navigate the issues that we were experiencing. Zonsupport did this with grace and helped many of our customers. We had peace of mind that our customers were being looked after. A huge support for our business. Highly recommended.
Trinh
Posted
ZonSupport was recommended to us by another colleague and having them on the team has exceeded our expectations. The setup process was straightforward but detailed enough for ZonSupport to learn about our product and to focus customer responses on solving issues. When we had issues with our account/listing, ZonSupport were available to provide support and guidance. We look forward to continue to work with ZonSupport and having them part of our team.
Jason - Third R.
Posted
ZonSupport has been fantastic to work with. From the initial contact through onboarding, the attention to detail has been excellent. A loss of service and brand experience was my greatest concern when outsourcing the customer service function. Zon Support takes care of my customers across all of the marketplaces I sell on including our website. I know my customers are being taken care of the way I expect and it's one less thing I have to worry about.
Charles
Posted
Genuin support, timely response to problems, friendly staff. I recommend ZonSupport.
Neil
Posted
ZonSupport have been really helpful in all customer correspondence. Really professional and understanding of Amazons t&c.
Ross B.
Posted
We joined ZonSupport in May 2017 and right from the start found them really focused on our business. They are very detail oriented and wanted to know everything about our brand values and products so they could help us to scale our brand, this freed up more time for us so we could focus on entering new platforms and other areas of the business. Over time, they were not shy to point out some things we could do better on our listings and to introduce us to the value added with product inserts. I actually appreciated their comments. Get going with these guys right at the start. Just an awesome team who really knows their stuff. Ross