Home Buyers WarrantyReviews of 2-10.com

I have been with 2-10 for roughly five or six years. I have multiple properties covered and have never had any negative experiences until the past few weeks. I called to leave a simple complaint about a vendor that was dispatched to repair a dishwasher when they did nothing and just took a few pictures and did not complete an inspection. Pawned it off on an electrician. The electrician came and provided a thorough inspection and deemed all electrical receptacles are fine, the issue is indeed, device related. The original appliance company was dispatched again, but then tells me they will not work on it because it is hard-wired (they will not turn off the power from the breaker) and there is a "loose" wire under the device. The wire also needs to be addressed and said to call an electrician to fix the wire within the dishwasher. After multiple calls to 2-10, I thought I was getting somewhere, but their customer service apparently doesn't take or save any notes in their computer system. They told me multiple times, there is no record of your calls. No record of any conversations. No records at all, then get told someone will call you within 2-24 hours after researching, to never receive any call back. It was like pulling teeth to have them escalate my call. I called back because, you guess it, my call never came. Only to be told, I cannot locate your agreement, or your dispatch. Someone will need to call you who has access. They cannot provide any call confirmation or verification and I am simply relying on a gust of wind at this point. Utterly frustrated. I paid another company to come inspect and provide me with a detailed quote of what the issue is and how much it will cost and 2-10 said they will not accept it and will not provide it to their dispatched company.

I've had 2-10 all year since getting my first house in February. Honestly, I don't see the point, and I'm second-guessing renewing for another year. The first claim I filed with them, I called and asked for instructions. Did exactly what I was told to do and then was later told I did it wrong, and almost didn't get even a small reimbursement until I fought for it. That's now how this is supposed to work. Later, I had to pay $100 to have a guy come out and tell me my HVAC ducts need to be cleaned and that his company doesn't do that (and the warranty doesn't cover it). Meanwhile other companies will give you a quote for cleaning ducts for FREE. I had a plumbing issue earlier this year where they connected me with a company that mistreated and spammed me just in the scheduling process, that had pretty horrific reviews (harassment, lying, etc.), except for a couple good ones that were visibly created by the company themselves. Luckily I was able to cancel and get my own service provider but since I didn't use theirs my refund was minimal and I had to fight for it. At best you pay several hundred dollars and maybe get a check for $100 a month later. At worst, you get creeps coming to your house to tell your home warranty not to pay for work they barely even did (or did not do), and making you pay it out of pocket. When I tried to renew my coverage, I signed up for "auto renew" thinking I would renew at the end of my current period. Instead I was renewed and charged immediately, and when I realized that autorenew was for the next service term, I followed the instructions in the email exactly to cancel auto renew. Instead, they canceled the entire service plan. That turned out ok though, because I ultimately called someone and they got me a new service plan for cheaper. But why did that happen in the first place??? Last weekend I had an emergency plumbing situation after hours. I called a plumber who came out that night and submitted a request for reimbursement the instant I got a receipt. Got a voicemail saying I had no prior authorization and therefore could not receive even a minimal reimbursement. The ticket was closed instantly, even though ones that are paid out and completed are still listed as "pending completion" on my account. Weird... I can't even escalate my claim for several days now to talk to someone about it. How am I supposed to get prior authorization when your offices are closed???? Am I just supposed to go the entire weekend with no plumbing????? There is no rational thinking in this business model. I only gave it more than one star because there have been times I called and spoke to really nice and helpful people. Everyone I actually speak to on the phone is really nice. It's just that if they're not there when you need them, that's your fault.

Great caring customer service...No follow through and only fix your stuff 40% of the time. They deny, deny, and deny as much as possible. Please avoid for the sake of your own sanity. My apartment has been over 94 degrees for a week now and no one has responded after I've called 5 times. I've resorted to looking personal phone number up scrapping linked in to get a company response. Absolute insanity.

This company makes it extremely difficult to contact them by phone. Their website is less than user-friendly and their representatives (IF you can get them to answer the phone) give conflicting information about what needs to happen to facilitate repair/replacements. I have needed to contact them by phone at least 5 times in the past month. Each time, I was on hold for more than an hour before I finally gave up and hung up. I finally got through after being on hold for 2.5 hours!! They want me to renew the contract with them at a 33% increase. There is NO WAY I will do that.