ABCmouse.comReviews of abcmouse.com

I stupidly signed up for the trial and then when I tried to access account it insisted on me choosing the annual payment to go through (no other button worked). I never got a free trial and they took the money from my account the same day without a free trial. tried to cancel they said they do not do refunds. SCAM!!! I am so disappointed in this site. I would highly discouraage anyone to use this site unless you want to talk to bots when trying to get thing resolved. I will keep trying to cancel and hopfully speak to a live person. the trouble is not worth the ABC's curriculum that they offer.

I stupidly signed up for the trial and then when I tried to access account it insisted on me choosing the annual payment to go through (no other button worked). I thought this was a glitch and then once in the app I would cancel but no, it would not let me go further- so I couldn’t access nor cancel. They immediately tried to debit money even though it was the free trial. So after they tried twice without success they sent an email to update info- when I followed I managed to get into the account and immediately cancelled. Got the email to confirm so thought it was sorted. Plus I had also read reviews albeit after I had signed up. Within a week they tried to take money again and this has been going on for a few months. I cancelled my card. They still were trying to access my account- thankfully this is a secondary account so barely used. I have once again after they had the nerve to send another message to update details- to go on their chat and once again they have said it is cancelled and today they tried to take money again. Stay well clear of this company

Signed up for a 1 month trial as part of another offer from a voucher app, however it stops on the UPGRADE screen which I dont want to do, I just want to cancel the subscription but there is no way to get to the PARENTAL section as the screen freezes. I've tried 2 browsers, iphone, ipad and windows 11 machine. Seems scammy as hell so will be referring this to paypal.

I’ve had one of the worst experiences with ABCmouse. Their customer service is horrible, and I feel like they don’t follow any consumer laws regarding subscription renewals. After canceling back in 2018, I recently discovered that I’ve been charged for the last three years without any notice or email. This feels completely random and predatory. When I reached out to their support team, no one was willing to help or even have a real conversation about the charges. They simply brushed me off. There’s no transparency, no reminders about subscription renewals, and they make it nearly impossible to cancel. It’s shocking that a company aimed at helping families and children is operating like this. I’ve filed complaints with consumer protection agencies because their practices seem to violate multiple laws. If you’re thinking about signing up, don’t do it! You’ll likely end up trapped in a never-ending subscription with no way out and no support from their team.

I’ve gone onto the app and it’s said I’ve cancelled my subscription does anyone know if this is true I’m very young and don’t know what to do

This company offers a free initial month. However after signing up, it will only let you access the platform if you pay for the entire year. The problem is, if you don't access the platform, they will start charging you monthly so you need to pay for the entire year just to cancel.This is a clear scam and I'm hoping nobody else falls for it.

I paid for a subscription for my 4 year old son as I wanted a program that would support his learning to read. The parts of the program that were supposed to help him read were inaccessible, when I called the company they stated that this was unfortunately not working and provided me a "free" subscription to another service which was not developmentally appropriate for a 5 year old. When I called them they only offered me a 50% refund.

This software is garbage and will crash 5-10 per hour. Stay away.