ABCmouse.comReviews of abcmouse.com

This is a US based product, with no option to choose UK language settings..... Zee instead of the letter zed, diapers instead of nappies, trucks instead of lorries, sidewalk instead of pavement! This really is s US product, designed for children in the US, and as such it should not e marketed in the UK, specially as there is no setting for UK/British English. Avoid.

Firstly, terrible value for money. Secondly, what’s the point of teaching your kids home learning using this platform and advancing when they go back to school and will learn at the same pitch as everyone else. Whether your child is Einstein in the making or a child that struggles with the basics, each school lesson plan is set out to pitch for the entire audience, therefore, home learning of this nature has a small limited use. Another point I may add, there is no greater education than using all your basic senses, for example; Taking your child to a near woodland to see, touch, and smell .....trees, flowers, wildlife, etc - is much more educational than an over priced online learning platform. There you can count trees or fairy doors etc ... Passing down home education on to your child is a basic tool that’s been passed down for generations, this meant total interaction with your child, and learning with full interaction, and priceless exercise. As opposed to plonking your child in front of a tablet and learning! Or there is the basic home blocks, shapes, puzzles etc .. used again before these over priced platforms, like ABC mouse came along. I for one, like many others, didn’t struggle and learnt perfectly ok. So think about the online interaction as a learning advertisement to make money as opposed to the core learning skills passed down by generations before us. A FULL interaction is a greater tool for leaning as opposed to sitting down looking at a laptop or tablet. Then to top it off is the child’s attention span! I saw my wife had purchased this, and quickly ended it for all the reasons stated above.

ABC Mouse gave me a refund and made this right so I am changing from 1 star to 4 stars. 1 star is taken away because this should have never have happened but I now think this is more of an Apple App Store problem than it is an ABC Mouse problem that resulted in me being double billed. I still give Apple App Store 1 star for the customer experience. Apple App Store erroneously double billed me. Then, they said too bad for me - the customer, because I did not discover their error soon enough. ABCMouse received twice the amount it should have. My advice is to make sure you stay on top of Apple App Store because they will allow you to be erroneously charged and they do not feel obligated to resolve this for the customer if they customer does not catch them. Original Review Follows Former Review ABC mouse charged me for the ABC Mouse twice last year – both on September 9 2019. I just discovered this after I was billed again this year for 87.09. I had ABCouse for one year and my child did not like or use it. I cancelled well before my subscription ended, or so I thought. I ONLY should have been charged 87.09 ONCE for ONE 1 years subscription. I only have one account. I cancelled the renewal before it was time to renew but apparently, ABC Mouse charged me for installing on both my child’s and my own Apple device although I only have one account and one child. I requested a refund for 87.09 for the extra charge in 2019 and 87.09 for the charge made to my account for a renewal.

They charged my credit card $60 the same day the 30 day free trial started. There was no notification that they were going to do this. When I emailed to dispute it, there was no apology, no justification as to why they would charge you the first day of a 30 day free trial. Also, they will charge your credit card a $1 fee a month for the subscription. It's not worth this exorbitant cost. I recommend Reading Eggs over this one any day.

Don't get this, not worth it and ABC mouse makes it impossible to cancel. Been paying£7.99 per month for five months for nothing.

We took up a trial for our 3.5 year old son, and the interface for this on the iPad is awful. This clearly hasn't been designed for a good iPad experience, simply linking out to their website. Interface is unclear for younger children. Also, marketing in the UK, this is a US based product, with no option of choosing UK language settings. This will cause confusion for younger children. It seems like some of the basics have been missed off here.

Downloaded this garbage because it is suppose to be free for educators. Downloaded it fine to my iPad however the program wouldn’t run. None of the 8 Apps in the abc mouse bundle responded. How in the world do you create a a program that isn’t accessible via mobile devices. We live in a mobile accessible world. For whatever the excuse abc mouse has for their apps not working will not really matter. I’m never using it again. That goes for home or work. Signed pissed off educator whose time you wasted.

Yep, they got me suckered in too. I am really disappointed with this company. I was fished in with a month free trial. When I signed up, I could not get passed a page where they asked you what payment option you would like to choose. I thought this was a free months trial and I had to pick an option for after the trial ended. Well...I picked an option and they charged my right away. I couldn't reach ABC Mouse to get a refund...Terrible customer service. Praying on parents who want to check it out for their children's benefit.