H. M.
Posted
Great salesman. No service. Run away.
We previously gave ACE 5 stars, because the salesman Marcus Miller was so engaging. We are lowering to 1 star because, once the sale was done, there was no service. After our first car was totaled, before the coverage start date of the policy, we of course cancelled that policy and bought another policy from him for our new car. In order to get a refund on the first car, ACE required a notarized affidavit. We submitted all the paperwork but have still gotten no response from anyone, written nor verbal, despite several attempts, after spending $4600 on these two policies. We see from other reviews that clients have had similar problems, and that mechanics do not get paid either. So, we are canceling our new policy as well.