Ace Auto ProtectReviews of aceautoprotect.com

do not go with this company they lied to me about everything that they would provide on initial phone call basically you have to take your car to cheap mechanic you have to do all this leg work with no assistance from them the customer service rep very hard to understand but yes she knew contract up and down i wouldn’t give my worse enemy to go with ace protection they just suck

I wish I could give zero stars. Let me share my experience with you: I purchased a warranty from them last year, but when I filed a claim for a repair, they denied it with a feeble excuse. No worries, I canceled the policy in October 2024. Now, it's been around nine months, and I'm practically begging them to issue my refund, but they haven't done anything. For the past 1.5 months, they have completely ignored my calls. I've spent 3-4 hours calling them almost daily, but it's all been in vain. Whenever I try to communicate with them, they start behaving rudely. I don't understand how these scammers are still in business. They are the worst company I have ever encountered.

Don't fall prey to this company masquerading as a legit seller of extended warranty. Ace Auto Protect is a scam, a chronic liar and they don't honor the contract. I have my car fixed in an auto repair center. I paid for the service and then I submitted a claim with ace auto protect for reimbursement. The person said that they will be mailing the check for the approved amount. I didn't received the check and when I follow-up they said it was mailed to the auto repair center. Then, they said it will be mailed out to me again with my exact address. I never received the check until now like it's been 4 months already. When I tried to call them to follow-up they don't answer the phone anymore. I left a message but nobody called me back. So, I am bringing this matter to the department of justice.

OK the owner of the vehicle have tried numerous times calling ace auto protect to get my vehicle fixed under the warranty but can never get anybody included athe certified auto mechanic about any vehicle service claim to get fix I have exhausted every possible transportation service while my vehicle is sitting home just get approval to fix the warranty part for my vehicle I don't thing this company is very reliable or reputable service is next to none good luck if anyone is looking to get this company for ther vehicle service and warranty.

Ace Auto Protect is very aggressive on their pricing. Don't waste your money. Company is a scam. You can not trust this company at all!

I've paid in $900.00 dollars and my repair was around $900.00 dollars a simple radiator install with parts and they are only willing to pay $400. and change so I have to lay out $600.00 dollars out of pocket, it's a scam don't believe a word they tell you. They will be seeing me again only this time in court.....Give me back my $900.00 and I will pay it myself.

Ace Auto Protect is very aggressive on their pricing and now I know why. I have been without my car since May 13 and today June 26 I finally get a response from them that they will only cover half of my invoice because it was considered regular maintenance! They never answer their phone unless you request a NEW quote which i found out after 6 weeks and my service advisor told me in over 20 years he has never had such a hard time getting a response back! If you are looking for a reputable company I highly recommend you look for another company like what you hear all the time YOU GET WHAT YOU PAY FOR!! In the case it was total aggrevation!!

Purchased this in April 2024. My car blew up (needed a new engine) which they said was a "pre-existing condition" with zero proof. They refused to fix it and I couldn't afford the $12-17,000 repair bill, so I sold the car. Cancelled the policy (only had it a year), and like many others here, am STILL waiting for the refund! This company totally sucks...go with Car Shield. My son had his entire transmission replaced on his 2011 vehicle - car was only worth around $3000 but Car Shield paid the over $5500+ repaid bill.