alightReviews of alight.com

Blew off my scheduled appointment! They are horrible!!! I waited for 2 hours!!! They are worthless!!! Never bothered to call me back! Would rate as a 0 if I could.

They get a one because I can't give them less. This company has *astonishingly* bad customer service. Claims are denied routinely. Even the ones submitted by doctors offices and pharmacies (never had that happen before, even with the worst FSA administrators). In one case I had a hospital refund go *directly* to the FSA account. Alight is still claiming they need more documentation.

I have been trying for at least 6 months to resolve an address and bank account change for my elderly mother who gets health care reimbursement checks through Alight. I finally checked the BBB website and see 184 complaints in the last 3 years against this company. Only 40 of those complaints have been resolved. I believe Alight is totally corrupt and they make millions by avoiding making payments to eligible members.

They are representing ROCKWELL AUTOMATION and we had a loved one pass away that retired from ROCKWELL. We have been trying for 6 weeks to get our life insurance confirmed to be released to MetLife. Does Alight not realize funeral arrangements need to be made and life insurance helps pay for funeral arrangements. A call center staffed with incompetent pea-brained morons

Thought I would expedite my loan process by having a check sent. My bank couldn't deposit it and the only recourse is to send me another check. Now I have to drive 380 miles to deposit a check because they won't cancel the check process and send it to me via direct deposit. Stupid policy.

If I could give less than 1 star I would. Horrible customer service. They deny a claim but don't tell you why. Then you can't use your card until you reimburse them, then they don't tell you your reimbursement has been received. My dislike is immense and I would not use them but it's all my company has for now. My husband is diabetic and to have our card frozen even after we have paid them is ridiculous. Now they say they'll get back to us next week to let us know our payment has been applied and they have had our payment for the last week.

I have been trying to add my new spouce to my benifits, and they are completly unable to add him to them due to an error in their system. It has been over 3 weeks now and they still cannot find a solution. I asked for assurances that he would be added as the 31 day deadline to add him is fast approching and they could not give me that. They suggested just keeping an eye on the ticket, not even calling to check. No one has any idea what anyone else is doing. Completely incompitnent.

Worst customer service I ever experienced