alightReviews of alight.com

Absolutely terrible. Not one single person has English as a first language. Inconsistent communication. I got a call during the day saying my leave was as approved. At 11:55 pm that SAME day, I got a communication that I needed to submit more paperwork. Then told the wrong return to work date even though the paperwork with the right return to work date was submitted. Received a phone call the next day saying I need to submit paper work that was literally submitted the day before. When asked why, I was told she was calling on behalf of my case manager and she didn’t know. When I asked that my case worker please contact me because I was confused and getting frustrated, I was hung up on and 15 minutes later received an email saying everything was approved. This is ridiculous to have to go through ALL of this when I’m trying to make sure my job is protected and that I will get paid during my time out from a work related injury. Absolutely terrible.

Alight Health Retiree solutions is the worst company I have ever dealt with. Especially when you are dealing with health care providers, medical questions etc.. and they are suppose to be the subject matter experts..lmao ...Customer service is the worst can't hear them ,they are not informed or knowledgable on simple questions about benefits. I Spoke to an individual ( Representative ) where I could not understand a word he was saying. His attempt at english language was atrocious . i saved a recording he had left me. I had other people listen to it to see maybe it was me.. nope they all said complain or report him.. I am so done with this fly by night company who hires anyone off the streets. Multiple dates on the phone wasting my time..

I would rate Alight a zero or less if this were possible. Over the past year, Alight took a year to process a death benefit and lost the death certificate. They canceled my mother's health insurance 2X and, during the 2026 enrollment period, dropped her plan completely. She's 93 years old and they scheduled an appointment with her to choose a new plan but never called. I have called them at least 20X and the problems they say they are fixing never get fixed. Yesterday, it came out that they had billed my mothers checking account for a premium to the plan that they had dropped the previous month. She doesn't want their Aetna default plan, has told them that for months, and opted for a different plan outside of UAL benefits that was actually cheaper with the same coverage. I got that Aetna plan removed after talking with Dani in customer service but I have no confidence that it will be done correctly. This morning, I get a call from Anthony telling me that Alight does not have my mother's Medicare number and that Aetna will drop her coverage (the one she did not want but they forced her into) if she does not provide it. UAL, you have done a huge disservice to your employees and retirees! Shame on you!

They're the worst! Had to request reimbursement due to them freezing my account (happens a lot). Then I go to cash my check and they decline it. They're closed on the weekends for whatever reason. Service is not in the US. they constantly claim they can't verify my charges making me submit receipts.

Can't believe such a big company cannot even get a decent website that works. Its been 3 weeks since I requested a 401K statement, yes, you have to request, you cannot just click and get an up-to-date statement. Every week, I get an email stating, "This message is to inform you that we are still working on your issue. Currently, the statement being sent electronically is a technical issue and is being resolved. You will be contacted no later than 5 business days from today on the status of your issue." So now they look good as they move the date of the request to the current date...perfect! This is on top of having issues logging into their website most days, or clicking on a page and nothing happens. Normally, I just leave and come back another day. This is the 1st time I am raising a helpline ticket and they disappointed me there as well!

Absolutely the worst experience I've ever had with any company. Hearing aid purchase denied on the 23 Dec. I called to get an approval and was told it probably wouldn't happen until after the holidays because every on had probably gone home for the holidays. I had to use my personal credit card to buy my devices. Later, after I filed a claim, it was turned down because it didn't say hearing aid on the receipt. I called to get this rectified and they were basically worthless on what I should do. I've also had most of my claims DENIED so this is a new tax thing so your frustrated and give up. TOTALY WORTHLESS COMPANY...

Their customer service is beyond horrible, it's completely nonexistent!! I have been trying to reach them for 3 months to rollover my retirement benefits to an IRA which is a time sensitive issue and still haven't gotten in touch with them 🙃

The website literally does not work. It does not open. If it opens, it "loads" endlessly, and you cannot interact with it. It is pretty bad. I can't access any of my benefits information.