ALIGNERCOReviews of alignerco.com

Back in december 2024, they made a smile projection stating that I would need 20 night aligners, but they only sent me 15 aligners without even noticing me! I then noticed the difference in the amount of aligners 3 weeks after getting the new sets. When I asked about the 5 remaining ones, they stated that their lab decided that I had to finish the treatment within 15 steps of aligners and that they will provide me with more aligners at no extra cost if there is a need for further aligners. Now, I got an email stating that I had to pay an extra 250$!!! These people are liars and thieves!

Below is the response I received from Alignerco in regards to my review left 5/23/25. I could not figure out how to respond to them on my review. My response back to them is also below. From Alignerco 6 days ago Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced, and we want to make things right. Please send your order details to ( Trustpilot does not allow email addresses, not that i need one, but ill play alo g and delete it ) and we’ll review your case as a priority. Our goal is to ensure you receive the best care and results possible, and we’re committed to finding a solution that works for you. Looking forward to assisting you and getting you back on track with your treatment! Dear Alignerco, thank you for the offer, but no thank you. I have already come to a resolution. I went elsewhere to receive the PROPER & CORRECT treatment for my teeth. Actually, I have finished and my teeth look good. Idk if I can post a before and after, but I'll check. I have lost ALL faith in your company to ever allow you to "treat" me again. I've already been given my money back from you. I did consider bringing a law suit against you for the damage done and to cover the cost of traditional treatment, but I chose to forgive, forget and just move on. There is ALWAYS drama when dealing with companies that are home based outside of the U.S.A. The only reason I posted an update, is because reading raving reviews just ticked me off. But, thinking about it, I'm sure there are people you can and have treated successfully because they are the type who qualify for what limited capabilities you have to offer, as other companies also do. So, again, thank you but NO thank you.

Affordable yes, reliable no, timely nooooooo If you’re on a budget, and NOT in a rush go for it. (I ordered in November, it’s now June, I still don’t have my final set of aligners)….. Otherwise if you have “normal” customer service standards and turn around expectations you may be let down. Probably should have bucked up and done Invisalign

They take forever to reply and then they are not usually helpful. In response to their response. This has gone on and on. You told me you would make me a priority before. It never happened.

After two rounds of this my alligners end up with a gap in front that I did not have before. I had send them the same inquiry but they keep send me the same email asking for more photos over and over. I am very disappointed not to fix them with an orthodontist they want to share over $6000. Additionally my son’s treatment wasn’t successful either.

I chose AlignerCo after researching several other company options. With their simple, straightforward process, and at home-DIY model you also save substantially on the typical cost for aligners. However, despite everything being virtual you sure do get very personal care with AlignerCo. I had my introductory zoom session with Alan Shaw, the "Smile Specialist". He could not have been any kinder or patient with me throughout the one hour session. Since emy intitial package arrived I had not touched it or reviewed anything that they had sent me. However, Alan took me through the Impression kit, made sure I was doing all the steps correctly, and gave me good guidance along the way. He addressed every one of my questions about the process and treatment plan. Thanks Alan, kudos to AlignerCo for hiring good people.

I ordered a nightguard package for $170 on March 4, 2025. Since I was traveling, I sent my dental impressions on April 15, 2025. On April 30, I received confirmation from a representative named "Alice" that the product was in fabrication and would ship within two weeks. By May 22, still without a shipment, I followed up and explained that I was leaving the country in early June for a long-term assignment. I requested a refund if the product couldn’t arrive before then. Instead of resolving the issue, the case was escalated to “James Myles,” who asked for a new international address despite my request to ship it to the original address before I left. After confirming my departure date, he stopped responding entirely. As of today, I have received no product and no refund. This company has wasted my time and money. I strongly urge others to avoid them. Based on my experience, this is not a legitimate or trustworthy business.

So far my experience with alignerco has been going OK. I nearly regretted the commitment when I received my impression kit and realized how involved it is to take impressions. It is a daunting task for sure! But I scheduled my video session and Stacy Johnson patiently walked me through each step with very clear instructions. She stayed with me on video throughout the entire process and so I was able to complete the impressions without incident. Now I'm awaiting my smile projection.