ALIGNERCOReviews of alignerco.com

Well it looks clear to me that I am one of the many that are leaving terrible reviews for this company. I ordered from them after seeing great reviews on google initially. I ordered in November of 2025, it is now MAY 26, 2026 and still nowhere closer to getting my teeth fixed. Every time I speak with someone I’m told the same thing of basically “I don’t know when you will get them” or “2 weeks” “3 weeks”. I get a RIDICULOUS amount of emails from the company trying to sell me all the products that I ALREADY PURCHASED AND HAVE YET TO RECEIVE. I thought that maybe the hardest part was getting the aligners started sending but after reading these reviews, it sounds like I am going to have trouble every single time I need the newest tray. This is absolutely disgusting business practice!

Super patient!

Two months later I still have not got my night guard. They took my money and then have ghosted me. Also all these reviews are 5/5 because Alignerco pays to have you give them 5 stars.

Everything has been going smoothly so far. I received my impressions kit very quickly within 3 business days!

Update: After a painful series of emails from customer support, I finally figured out how to take the photos they requested. The instructions weren't clear to me and I wish they had been more accessible. I just received my aligners and they fit, so the company is legit. I'll see in 5 months how well they work. Update: the company attempted to pay me $100 to remove my review. It's been over 2 months and I haven't received anything. I couldn't log into the app because the password I was given didn't work. Complete scam.

I put a full payment for the aligners on my credit card on April 20/26. The company sent me a confirmation email with the UPS tracking number, saying it would be about 2-3 days to ship to me. I ordered on Monday, so by Friday, I was calling to ask about the package that hadn't arrived. I called every second day and customer service kept telling me that they had checked and gave me the UPS tracking number, and told me to check it with the app. UPS had no record of the parcel. It eventually came by mail through Canada Post 11 days later, and not UPS. The shipping department unfortunately, was not in good communication with the office about the shipping method, which caused grief for me and customer service because of my calls.

I wanted to try a night guard from another vendor because I don't quite like the bulky ones I've had. This is my second order here, and the specialist (code name Brian Johnson) was really patient and helpful during our online impression kit help session. I already ordered one here and got the thin night guard which felt quite nice but a bit too tight, which is why I have ordered a second time. I will update again when I get my current order.

Great price and great product!