ALIGNERCOReviews of alignerco.com

Update: I have finally received my order and the product is good quality, it fits well and serves the function adequately. BUT: This company is still not recommended as it shouldn’t take a dispute and getting my money back to receive proper communication from the company. It still took 11 weeks to get the product I ordered (from the time I mailed in the impressions). The lack of communication during the whole process was rather frustrating and I truly believe that nothing would have changed if I didn’t take action. All communication I had with the company during the wait was unprofessional and severely lacked empathy for the situation (everything was a scripted response and was basically told not to worry about it, when the damage to my teeth progressed over 11 weeks). I still recommend finding an alternative to save the headache. Save/fix your teeth and spend the extra elsewhere to prevent further issues. I mailed in my impressions March 9 and finally received the product on May 25. I contacted this company at least 4 times each time being reassured that my order was being expedited and that the appropriate team would reach out with an update (they never did). This is absolutely unacceptable considering I was told the whole process once they received the impressions would take 2-3 weeks. Good luck.

Do not, I repeat, do NOT use this company. It took 5 months before I received my first retainer. There was absolutely no communication so anytime I reached out to get any kind of update, it took about a week to hear back and all of their “representatives” go by “Ele” and do not speak English very well at all. By the time I received my first retainer, I had been waiting 5 months like I said. They asked for pictures of my retainer before they agreed to send the next set. I sent the pictures and it took another two weeks before I had to reach out to ask for an update. They claimed the retainer didn’t fit correctly and wanted me to go into a location and spend $140 to get more molds made. I was fed up at this point. The amount of BS I had been through at this point. I spent more days trying to reach someone before sending an email that I would be filing a dispute for a refund for product not delivered as advertised. That’s when someone who actually spoke English reached out to me. After about 5 emails back and forth of him trying to persuade me to continue my treatment, he finally gave up and issued my refund. This company is a joke. Do not use them. It might’ve been a year before I received anything and dealing with “Customer Service” reps who read from a script and don’t speak English just isn’t worth it.

Amazing service! Harry Smith was very helpful with guiding me through the impression process.

Harry Smith helped me through the impressions process. He was very skilled and knowledgeable. He was also very polite and made the process of taking impressions super easy and smooth.

Alan Shaw assisted me with my impressions. He was extremely patient and helpful. Thank you, Alan!

I haven’t received my trays yet, so it’s hard to give a 5 star review, but the process from ordering to making the impressions and sending them back has been great!

The impression kit came fast! Alan assisted me on my video call for my impressions, he explained things very well and helped me get great impressions. I am on my way to a great smile!

Harry Smith was so helpful in the process. He informed me of everything and very kindly explained every question I had. Thanks again!