ALIGNERCOReviews of alignerco.com

ELE was outrageously helpful over multiple conversations. Incredibly kind, patient, and helpful in every single way. Thank you very much for the excellent customer service!

UPDATE: Do not base your experience with this company on the virtual fitting appointment! This is where they upsell you and then you are placed in line with all the others waiting because apparently they are backlogged. They only told me that after I complained and asked for an update the 3rd time. I have now been on my 5th aligner for almost 2 months. When asked about the progress they said they would notify me as soon as they were sent with the tracking details. That's was 2 weeks ago with no update. I am on a payment plan and I don't want to continue paying in case I just don't receive the rest. I have no trust in this company. They are all about the sale and very attentive until you make your payment and the rest is either very poorly managed or just a lack of consideration for their customers. I wish I hadn't gone with the cheapest aligner option, The aligners push up on my gum line and they take so long to be fabricated and sent that I don't want to make any complaints because I will have to wait several more months to receive the product. I should not have ignored the red flags because of the price point. They also said I would be assigned a smile specialist and this is not the case. I was assigned one then she just stopped answering after I paid. Then I was assigned the person who did you virtual fitting and he responded for about a week or two then just stopped. I communicate with the general email that I contact for updates. My virtual session with Alan Shaw was easy to follow and he was kind and patient. He seemed like he enjoyed his job and that makes me feel more confident in putting my trust in this company. Not to mention his dazzling smile which he says was curated by these aligners! Feeling excited and hopeful :)

So far so good… customer service has been great to deal with. I was having some difficulty with the app photo image drop, but was quickly helped within their site chat function, and able to load the photos there. Will update my review as treatment plan evolves.

Ele, helped me figure out how to do my video session with the provider

Aaron was very helpful and gave precise instructions on how to do teeth impressions.

Easy impressions with good prices. Staff was very helpful.

Alan was great in leading me through exactly what to do so no mistakes were made. I feel confident in my impressions. And he gave great advice as to what my options were. Thanks Alan!

10/10 would recommend