ABFReviews of allbackyardfun.com

Horrible customer service. I returned a wind guard that was useless and did not fit. I have not to date received a refund on my cc. They said the credit card refunding process does not work. Haha but it works to take the money. Insane. Now they tell me they sent a check of course it never came. They don’t answer the phone. They are not legit obviously. It’s a scam company and not ethical at all

These a-holes began practice of sending SPAM text messages from different numbers to advertise their s-tty products. No way I’ll be buying anything from these imbeciles.

Ordered a firepit in April. I just cancelled the order after endless issues trying to get it shipped, including having them contact me about a shipment that evidently had my name on it in error. Lot's of excuses by people who don't have any idea what they are doing. I asked for my money back finally after yet another rep read back notes about past calls (I've had to call at least 6 times due to ordering and scheduling issues) that did not reflect our conversations at all. Feels like a scam. I doubt I would have ever received the item yet they were paid for it months ago.

Waited almost 4 moths for a firepit I ordered. the freight company they used for door delivery refused to pull into my street or driveway and said could only unload it on the side of a busy highway. Backyard was suppose to get another freight company to deliver it but didn't hear anything for 3 three weeks. Just called today to find out it was shipped back to manufacturer after they supposedly tried to call me "constantly" for 3 weeks. They shipped it back but didn't refund my money! I called them today and didn't even get an apology after waiting for almost 4 months and hiring the originally "crappy" freight company. Do no buy anything from these people, especially a firepit.

Order four Adirondack chairs on May 12, 2022. When I ordered these chairs, the estimated delivery date was May 26, 2022 - June 2, 2022. I am still waiting to receive my chairs. I get a different story every time I call Customer Service for an explanation. I will never order from this company again.

First off this company sells equipment and attachements that do not work together. You can buy a large fire ring and they will sell you the ring and an kit together. Though the kit will not work with the ring. The kit includes a valve that will only connect to a 5 gallon tank. That 5 gallon tank can in no way possibly supply enough propane for the ring. They did not mention this when I called and asked for recommendations. Why tell me I can use a kit that I can not use? Next, I returned the fire ring to the address they provided and they stated they never got the fire ring. Where is it? USPS verified it was delivered and signed for at the address they gave me. No refund. This ring cost me almost $300! They have not tried to work with me and I am very upset of the poor service!!