K. S.
Posted
Great Staff, Great Used Equipment
Sales and Operations staff communicated clearly throughout the sales & delivery process. Most importantly, the used shrink wrap machine we purchased arrived as advertised in great working order!

Excellent
354 reviews
With over 35 years of experience assisting business across industries, American Surplus has built a trusted reputation for exceeding customer's material handling needs. We work earnestly to match every customer with the exact new or used material handling equipment they require. Offering the most competitive prices in the industry puts American Surplus among the top suppliers nationwide for both new and used material handling equipment.American Surplus takes pride in knowing that customers feel comfortable calling in to discuss their current and future plans. Our skilled sales staff works one on one with each business owner, insuring they receive the product that best fulfills their unique application. Visit our warehouse and take a look at the wide array of pallet racking, conveyor, shelving, and mezzanine materials stored in our massive 1/2 million sqft. facility across 3 floors! A member of our sales team will gladly give you a tour, so feel free to swing by! Our doors are always open.President of American Surplus Inc., Bill DiMaio Jr., began his career in sales back in 1985. As he rapidly excelled in the industry, Bill decided to take on an even larger endeavor, to start his own company. With hard work and determination, Bill DiMaio Jr. and his supportive wife Claire DiMaio, became the only husband and wife team in the used material handling industry. Claire took charge of the accounting department & human resources, with the help of their son, Bill DiMaio III. American Surplus Inc. is a family business, and when you work with family, you are treated like family. A knowledgeable sales team with several members holding over 10 years of experience is an added benefit when contacting American Surplus Inc. Our trained staff not only provides the best price on used material handling equipment, they also offer valuable advice on any project you may have in mind. Confidently work through your project, from the initial idea, to shipping and installation, and beyond, kno
American Surplus (americansurplus.com) has 354 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
354 approved reviews, newest moderated first
K. S.
Posted
Sales and Operations staff communicated clearly throughout the sales & delivery process. Most importantly, the used shrink wrap machine we purchased arrived as advertised in great working order!
jack S.
Posted
I got what I asked for without any problems.
Eric B.
Posted
Great service and great product
Dean N.
Posted
Worst customer service ever. Ordered a new office they send everything ne except used corrugated dust cover. The Shipping packaging is so terrible they used carboard edge protectors that came off during shipping because they did not even screw in the bottom. Edges got damaged and instead of fixing the issue the want us to file a claim. Shipper wouldnt have damaged it if they cared about how they packaged it. Then called and sent pictures all they will say is file a claim they will not make it right. Asked for a full refund they tell me 25% restocking plus pay for shipping back.. PLEASE NEVER BUY FROM THIS COMPANY! YOU DO NOT GET WHAT YOU PAY FOR..... I can tell by your reply that you do not care about bad reviews nor the end customer. You are the worst company, and I really hope you go out of business. Your replies to every bad review on here just supports the review. End result does not matter to your company. I have plenty of pictures to show that you do not know how to securely package anything and you want the shipper to be responsible for damage. You are running a scam and I hope my review helps the next company before they get scammed.
Response from American Surplus· Apr 28, 2026
We understand you’re disappointed, though it appears a few important details may have been missed in your review. The product you received matches the quote and order specifications exactly. The corrugated dust cover was clearly noted as used, so this was not a deviation from what was purchased. We always recommend reading and reviewing quotes to ensure everything meets expectations prior to ordering. Regarding packaging, your item was shipped in a fully enclosed wooden crate designed specifically to protect it during transit. The cardboard edge protectors mentioned are simply there to reduce minor wear to the crate itself—they are not intended to secure or protect the product. As your own photos showed, the product arrived without functional damage, which indicates the crate packaging performed as intended. As previously explained, if there were any concerns about shipping-related damage, the appropriate next step is to file a claim with the carrier. This is standard industry practice. We will always work with our customers to get them replacement material if something received is unusable. Demanding a full refund outside that process, for no logical reason, does not align with the terms agreed to at purchase. We stand by the accuracy of the order and the condition in which it was shipped. There was absolutely nothing wrong with this order.
John D.
Posted
I was looking for Racks to be used in the plant and was able to discuss the needs with sales and inventory and selection allowed me to find and purchase exactly what I needed.
Steve K.
Posted
Great experience with American Surplus. I purchased a metal shelving unit and everything went smoothly from start to finish. The shelving was exactly as described, very solid and in great condition. It was easy to assemble and works perfectly for organizing our storage area. I’m very happy with the purchase and would definitely buy from American Surplus again.
Peter
Posted
Cost & time made project
customer
Posted
very nice........................................
Response from American Surplus· Feb 3, 2026
Thank you Val!