ARS/Rescue RooterReviews of ars.com

Good Service, courtious Technicians!

The technician was professional and knowledgeable.

Had an appointment on May 25 for an AC tuneup. 2:00 - 6:00 timeframe. Lady called at 5:55 to say they “were slammed with emergency calls and would not be able to keep my appointment.” I asked when I could reschedule. She said first opening was for today, 17 June (over two weeks?). So I said ok. Same appointment window 2:00 - 6:00. Received texts all day. “You’re on our schedule! See you today!” Ok! 5:10 pm: same lady. Same call. Sorry. Not gonna make it. Can we reschedule? NOPE. WASTED 7 HOURS OF MY TIME. And another hour posting this review EVERYWHERE!!!

The technician was very thorough and friendly

Work wasn’t completed properly with attention to detail

I was in need of an air conditioning unit. The process went smoothly. Damon came out and explained what would happen and when installation would be done. They came within 3 days and the 2 guys worked so hard and installed the unit. Jason explained what they did and walked me through the use of the thermostat. It’s great to have a quiet A/C that runs efficiently.

After the original call for a clogged drain and the outcome , the expanded inspection process was great. Jonathan, the supervisory tech, showed us the extent of the blockage, pinpointed the location, and gave us the estimate of the remediation. We decided to go ahead with the recommendation and he set everything in motion. The workers were great and the work was great, top notch, completed on time, and performance was outstanding. I would recommend them to anyone given the extent of the job that was needed to correct the problem.

AC was not leaking from the coil also it wasn’t freezing so I was told all that turned out to be my filters