Artisan HardwareReviews of artisanhardware.com

Received items in good condition and love the product.

Great products, great service

Very happy with this high quality product!

I ordered a distressed wood barn door. When I hung it and tried to roll it closed the bolts holding the rollers gouged a huge gash in the drywall. The bolts were an inch and a half longer than they need to be. I went to the store and got the correct length to fix the problem. Once it was rolling and closing correctly I thought I had hung it crooked. When I got out the level to double check my railing I found the the door is almost an inch out of square. It is a large door but I assumed they would have at least been able to make square. Very upset that I wasted $2500. with these guys!

Overall the product was good. There are some issues with fit and finish (holes in door guides and roller brackets were not counter sunk for the flathead screws provided) and the installation instructions did not include some pertinent dimensions. The illustrations could be better as well. When I contacted customer service they didn't seem to know much more than I did about the installation process.

Great quality & service!

Ordered hardware for existing interior barn doors. Everything arrived on time and in great condition. I even made a mistake on a selection and they were super responsive in allowing me to reorder only the one part and shipped it quickly. Looks amazing and install was a breeze with their step by step instructions + videos.

Very pleased with Artisan Hardware company. We ordered the sliding barn door track. It was made in the USA and extremely well made. It exceeded our expectations. We had one issue which was no fault of theirs and they helped me work through the issue and didn't even charge us for the extra parts that had to be sent out to make our application work. I would recommend Artisan Hardware to anyone looking for sliding door hardware.