Assurance WirelessReviews of assurancewireless.com

a lot of times when i my self or my wife calls in to talk to someone, both of s have a very hard time understanding who the person is that we both are talking to. also the problem is that both of us feel that there have been a lot of times that the people that are working for assurance wireless need a lot more training on how to fix and help with problems that both of us have had come up with our phone's over time. both my wife and i are not tec savy at all, and when we have called over time, we have run into conversations were the person who that we were speaking to, had both of us running in circles. and we both got so up set over time that we had to hang up and find someone else that could help us with the problems that both of us were having. my wife and i are assurance customers for life. we do enjoy the plans that we have. but customer service needs a lot of improvement.

It took them several months to correct my address, but they finally did that, as they said. I did not receive a confirmation copy, but believe they corrected it since I also received an email. Prior, they messed (most likely on purpose) up my Lifeline application and put a different delivery address with the National Verifier Database. They try to get me to cancel both Assurance Wireless and Lifeline and reapply to correct the address, and then they say they will charge me 10 cents a minute during the interim. Lifeline customer support said on the phone that Assurance Wireless can correct the address on the National Verifier Database that it is their job and that I do not have to reapply, Assurance Wireless says that I have to disconnect and reapply because of a scam letter from Lifeline. That letter stated incorrectly that my Lifeline application was more than a year old. I just applied six months ago and received the phone six months ago, and my application is good until next March, as I was told per phone via Lifeline customer support. I went to the State AGs office about Assurance Wireless and the National Verifier Database, and so far they have done nothing except send Assurance Wireless' response. Assurance Wireless is part of T-Mobile. The Blu phone works well, but does not have much data with the service. Assurance Wireless seems to be running some sort of interior scam on customers to somehow get more money--like 10 cents per minute. I dislike cell phones but seem to need one. I live in a rural area, and I am a senior. I consider this elder abuse. I am trying to work this out with T-Mobile. ---------------------------------- UPDATE: I received a call yesterday (October 15th) and email from Assurance Wireless/T-Mobile that they corrected my address in the database.

The service worked. Couldn't change the phone or anything. Customer Service was very misleading. Told me that the any Virgin Mobile phone could work. Bought the phone, customer service says never mind. It's crazy how incompetent they are. The service itself was fine, really disappointed and don't understand why any unlocked phone won't work with them. I don't see why they lock the SIM to the phone.

I'm currently on my 2nd phone in 7 months. My 1st phone stopped working, and now my 2nd phone won't charge anymore. Not sure what my resolution will be with assurance.

Haven't had too many problems with this company for several years, but now that I really need a new charger, which I was told would come Thursday (as I type this it is Friday) I am still waiting. Plus, when I call the number, I get people I can barely understand. It's been two days now since my charger from them was supposed to come, and still nothing.

I do. Ot need a new phone or Sims card I just want the 30 dollars taken off my AT&T monthly bill

my phone i just got it and it was already showing signs of crashing freezeing the koobee k 100 i was told to call back on different phone i only have one phone so i might take my business elsewhere

Service is Phenomenal. TMobile unlimited everything plan for free. Hotspot included. Have to use an Assurance Wireless Phone, they only offer Shcok Phones or Cloud Phones. 1 to 2 gig phones with 16 gigs of memory. Cheap Chinese phones that hinder the service from T-Mobile by 70 percent. Get a 250 plus Assurance Wireless Phone and then you will be in heaven. No Bring Your Own Phone! Had to switch to Qlink to get my Unlocked Moto G Power bought new from Best Buy to work. I was supposed to be upgraded to the best phone they had 3 times. Received the same Shcok Phone, 2 day mailed 3 times. So I had 4 of them lmao. Customer Service is Terrible. 6.1 if you have their free phone or 9.0 if you buy there smartphone.