Ryan W.
Posted
Horrendously unprofessional, rude and disrespectful owner. ZERO empathy.
I purchased what I thought was a garmin edge charging port cover as thats what I searched and was presented an single item that looked like what I need. It was not. Long story short, I was going to be charged 10 dollars to ship a few ounce at most item so I added a 20 dollar case for the edge 530 to justify it. I of course then removed the 8 dollar one out of my amazon cart. After receiving the wrong one I reached out to the company and spoke with Carl their CEO who seemed more inclined on being condescending, rude and pointing out how it was all my fault. ZERO compassion, ZERO professionalism BUY WITH CAUTION. Update after seller response: They even went as far as to delete their own responses on Facebook along with blocking me because they were so insulting and unprofessional. I as a 25 year IT professional know how to search and even provided screen shots of my verbose search terms and the wrong item coming up. Bottom line is as you can tell this company cares far more about profit than being right. Sure, I could have returned that item for $4.99- a few dollars in posted stamps to ship across the country... However, after I realized how disgusting. They talk to customers. I decided I just wanted a total refund and to do business elsewhere. Ultimately, customers will make their own decisions. However, my recommendation is you avoid this company and Carl, it's profit first minded CEO like the plague. I wouldn't take the time to write these if I didn't feel they were exceptionally out of line. Companies that do customers right typically don't have to hide their actions. Just saying.
Response from Aventuron· Nov 4, 2022
The customer ordered two items from us: 1x Garmin Silicone Cases (Edge 530) for $19.99 1x Garmin USB Charging Port Cover (Sport PRO) for $4.99 Because the total order was less than $100 it was not eligible for free shipping, so a shipping charge of $9.99 was applied. $2.36 for tax was also charged. Customer thought the Garmin USB Charging Port Cover (Sport PRO) that he ordered was for the Edge 530. It is not and clearly states it is for the Sport PRO in not just the title of the product, but the description of the product. https://aventuron.com/products/garmin-usb-charging-port-cover-sport-pro We offered for the customer to return the Garmin USB Charging Port Cover (Sport PRO) to us per our return policy (https://aventuron.com/pages/returns-refunds-policy) he would just need to send it back to us un-used and in the original packaging and we would refund back the $4.99 he paid. Alternatively, he could also send back both items and be refunded the total price he paid including tax, but excluding the $9.99 outbound shipping charge (because we shipped the item). Customer was unwilling to do this and demanded we refund him $9.99 or he would dispute with paypal, blast us on social media (we'd had to block him on facebook), file a complain on BBB and leave bad reviews of us anywhere he could. Bottom line, customer placed an order for two items, one of which was the wrong item and he acknowledged he ordered the wrong item. He's unhappy he made a mistake and also has buyer's remorse of buying the branded Garmin case instead of a non-branded case from Amazon. We have agreed to take either item or both items back on return, however customer does not want to send these back to us and demands a $9.99 refund...for what? We did everything correct and got him what he ordered. The customer made a mistake and of the two items ordered, he ordered one item incorrectly. We have agreed to take the item back on return if he sends it back to us, however he does not agree to this and demands we refund $9.99 for the mistake he made. We have acted professionally and respectfully. We realize mistakes happen and customer made a mistake when ordering because he thought he was ordering something else. We did ship the correct items he ordered and have agreed to take any items back on return if he sends them back. I have not been condescending or rude, simply have stated facts and referred to our return policy. The customer continues to post comments, reviews, etc that are not accurate and leave out details and truth. I am sorry you made a mistake when ordering Ryan. I've made mistakes in my life too, luckily this one only cost you $4.99 and if you send it back to us we'd refund the $4.99 and you'd only be out the return postage. The skus of the items we sent to you match the skus of the items you ordered, so we did not send any wrong items. Update: customer attempted to file a PayPal dispute which was lost as PayPal sided with us based on facts/documentation. Customer sent back items to return and we have refunded them.