AWOLReviews of awolvision.com

I had an issue where the wrong power adapter was sent. I bought the projector from the EU site, and although Ireland is in the EU, we use UK style electrical sockets. I received an EU adapter, and contacted support. They immediately sent out a new UK adapter free of charge and did not require me to send the wrong one back.

Ive had some trouble in the beginning and customer support was slow during the holidays, which was expected. It made me question my purchase at first, but they were very helpful afterwards and all of my issues were resolved. Especially Bob from customer service was incredibly helpful and Im happy Ive bought from Valerion directly. No words needed about the projector, its just better than going to the cinema. I love it!

Bevor ich meinen defekten AWOL-Projektor eingesendet habe, wurde mir vom Support zugesichert, dass ich einen „besonderen Service“ erhalte und sofort ein neues Gerät bekomme, sobald mein Gerät bei ihnen eintrifft. Genau deshalb habe ich der Einsendung zugestimmt. Was dann geschah, war das komplette Gegenteil: Wochenlanges Hinhalten, wechselnde Erklärungen und keinerlei Transparenz. Nach langem Warten erhielt ich schließlich die Information, dass der AWOL 3000 Pro gar nicht lieferbar sei. Kurz darauf wurde die Verzögerung plötzlich mit dem Black Friday begründet – völlig widersprüchlich und nicht nachvollziehbar. Bis heute habe ich kein Ersatzgerät erhalten, obwohl dies anfangs klar und deutlich versprochen wurde. Fazit: Der angekündigte „besondere Service“ entpuppte sich als leeres Versprechen. Statt einer schnellen Lösung gab es nur Verzögerungen, Ausreden und keinerlei Verlässlichkeit. Für ein hochpreisiges Produkt absolut enttäuschend

I was one of the early ones to buy AWOL when they were still a relatively unknown brand. We just needed a big TV for the bedroom, We got the LTV-2500 and used it almost every week for about five-six hours during the evening. We were amazed by the picture quality, Dolby features even though I just project it on a plain wall, no fancy screens needed for me. We were very happy. After working flawlessly during most of the two year warranty period it started showing some issues and then completely failed (would not turn on at all, with red blinking status light). I contacted the customer service, and Alex was super responsive and helpful. They got me a replacement (I had to pay a nominal shipping fee). This may be the best customer service team that I interacted with in the recent times. The fresh replacement unit came with just 3-month warranty. I wish they honor the original 2-year warranty period on replacement units. Other than that, we are back to enjoying our movie nights. Thank you, Alex and AWOLVision!

I haven’t experienced customer service like this in a very long time. Thank you for your stellar service.

My Awol 3000 developed dead pixel after about a year and a half not a lot of use maybe 10 hrs a week. But I email support and they arranged shipping for the broken one and i had a new one within 2 weeks no cost to me at all. Thats a good Company to deal with and I am super happy with the Awol 3000.

I got the 3000 Pro with the motorized screen. This is everything I expected. The picture quality is amazing even in broad daylight. This truly can replace any LED TV!

I can say that the LTV-3500 has an amazing image. I love it. Nevertheless, I had some issues concerning my I was a Super Early Bird 3500 Model on Indiegogo for the LTV-3500, received my first unit on March 31st 2022, this unit showed a dead pixel by june 2023, talked to AWOL support and they requested me to return the unit for a new one. So I did it, and the replacement unit started to shutoff automatically due to a fan issue that I could not resolve even following Awol's tech team instructions. Then I just bought a new LTV-3500, have returned the defective unit to Awol, in a hope this new unit could survive the test of time without any problems. Thru all issues, both support and tech teams were very responsive. Lets see, durability is a concern. But once again, best image I have ever seen on a home projector, it is been worth it so far.