Bad
386 reviews
Bird is a dockless scooter-share company based in Santa Monica, California.
Bird (bird.co) has 386 customer reviews on Consumer Courier, with an average rating of 1.2 out of 5.
386 approved reviews, newest moderated first
Harpa Maria G.
Posted
The customer service is non-existent. We were stranded in the middle of nowhere because the birds would not unlock after our shoppings. There is no costumer service or accountability for anything!!
LuD
Posted
Appalling product, I tried using one in Tenerife and found it didn't have a working Back Brake 😲 Steering was also a bit 'dodgy', making a metal clicking sound when I turned it 👎 Then it came to trying to 'Park' the Scooter, I had to try THREE different Parking Bays, all of them had spaces, I was stood right in the middle of each Bay, but couldn't 'emd my ride'! All this, whilst continuing to be charged (at £0.35/ minute) another 25 minutes worth 👎💩 You try to contact them via their App is a hopeless task👎 web site is poor too👎 Chat Bot is crap👎 I had to call a USA telephone number (taken from a sticker on the Scooter in TENERIFE!) Basically just awful customer service, use any other Scooter Company than these, you'll thanks me 😉
Niels
Posted
Echt een waardeloos ding. Verliest constant zijn connectie en is daarna niet meer te activeren. Echt midkoop vsn het jaar. Belachelijk duur ook nog...
Varsha B.
Posted
Meest waardeloze step ever. Je kan niet parkeren op de aangegeven plekken. Is altijd vol ook al staat er 1 step. Halverwege stopt de motor en kun je ermee lopen. Tijd tikt lekker door. Echt waardeloos bedrijf en step. Disaster. Hopefully you can make it better because this sucks. Parking is on the maps but does not match google maps. So we stepped along like imbecils looking for parkings while the time away. So really good step if you want to frustrate yourself and pay for stepping in circles.
Brandon J.
Posted
I will NEVER NEVER RIDE THESE STUPID SCOOTERS AGAIN..THIS ÇOMPANY IS A RIP OFF ...CHARGING E 70$ FOR 1 RIDE ..I WILL TELL EVERY1 I KNO NEVER WASTE THEIR MONEY WITH THIS STUPID CONPANY...
Christine
Posted
Wanted my partner and I go for a ride along the promenade at Las Americas early morning. I took my time to follow the instructions in the app. No power indicated before activating bike so dead when activated. It took us a few minutes to figure out what was going on… even with discounts, I was charged €4.15 and wasted time! It’s difficult to trust a company which operate in this way. Very little information and support.
Barry K.
Posted
What went right!!!?? Absolutely crap service that doesn't work properly. Scam for definite. Charging money for something that doesn't work properly. Can safely say I will never step foot on a Bird E scooter again. Not being able to the end the ride on the app is one of the main reasons. STAY MILES AWAY FROM THIS CRAP SERVICE
Martin F.
Posted
Bird doesn’t support its units. My bike locked and they won’t provide support for a retail unit. So, if you bought a unit you’re on your own. Total scam! Never waste your money on one of these. The company is unreliable.
