Blazzing FireReviews of blazzingfire.com

Response from Blazzing Fire· Feb 19, 2020

Dear Lee, Thank you for your order and for taking the time to let us know how we are doing. We strive to meet/exceed expectations on every order and we are so glad we were able to do so for you. We trust that your new Empire Williamsburg log set and vent-free burner are working well for you and we look forward to being of service in the future. Best Regards, The Blazzing Fire Team

Response from Blazzing Fire· Dec 27, 2019

Dear TerBear, We understand that waiting for an item that you really want can be frustrating. We wish you had reached out to us and we would have been happy to assist in tracking the package. We also added the tracking to your order on our website on the 17th so that a simple click would have given you the exact location of the package. It appears that after you ordered on 12/16 (after our shipping cutoff time), your order shipped FedEx Ground on 12/17. According to the FedEx tracking site, the first attempted delivery was Saturday 12/21 but was marked undelivered due to the business being closed which we interpret as the leasing office being closed. The same results were experienced on 12/23 at 3:34 PM local time and 12/24 at 12:36 PM local time. The package has been delivered as of 12/26 at 1:43 PM (coincidentally, a couple of hours before this review was written). We do wish that you had reached out to us so that we could have alleviated your frustration. But, we are happy that your package is there at your home so that you can retrieve it from the leasing office. If there are any other concerns, we ask that you please reach out to us at 866-238-9228. We are here to help. Best Regards, The Blazzing Fire Team

Response from Blazzing Fire· Dec 24, 2019

Dear Customer, We do regret the problems you were experiencing with the Dimplex RLG25 electric fireplace insert. As hard as we try to make sure that the items shipped to our customers arrive in good working order, there are times that is not the outcome. Based on our conversations, we are making sure that a replacement unit is being sent out to you to rectify the problem. We hope that you will give us a chance to provide the stellar service we are known for in the future. Best Regards, The Blazzing Fire Team

Response from Blazzing Fire· Feb 19, 2020

Dear David, Thank you for your order and for taking the time to let us know how we are doing. We strive to meet/exceed expectations on every order and we are so glad we were able to do so for you. We look forward to being of service in the future. Best Regards, The Blazzing Fire Team

Response from Blazzing Fire· Feb 19, 2020

Dear Darrin, Thank you for your order and for taking the time to let us know how we are doing. We strive to meet/exceed expectations on every order and we are so glad we were able to do so for you. We trust that your new Dimplex Revillusion Firebox is working well for you and we look forward to being of service in the future. Best Regards, The Blazzing Fire Team

Response from Blazzing Fire· Dec 6, 2019

Dear Ken, Thank you for choosing Blazzing Fire and for letting us know how we are doing. We trust that your new Dimplex RBF36 Electric Fireplace is bringing warmth and beauty to your home. Best Regards, The Blazzing Fire Team

Response from Blazzing Fire· Dec 2, 2019

Dear Steven, Thank you for choosing Blazzing Fire and for letting us know how we are doing. We trust that your new G45 burner and Red Oak log set are bringing warmth and beauty to your home. Best Regards, The Blazzing Fire Team

Response from Blazzing Fire· Nov 29, 2019

Dear Oliver, Thank you for choosing Blazzing Fire and for taking the time to let us know how we are doing. We are so glad we were able to assist in getting your replacement remote and look forward to being of service in the future. Best Regards, The Blazzing Fire Team