Totally custom bobble head was truly a work of art
Totally custom bobble head was truly a work of art. Review process is excellent during sculpting process and the turn around time was reasonable. The only complaint I have is that Bobbleheads.com does not offer a bobblehead gift box to accompany the bobblehead.
MB
Mark B.
Posted
Very good customer service
Very good customer service, attention to detail.
JC
Judy C.
Posted
Disappointed
My bobblehead couple arrived unassembled, meaning the dolls were separated standing. The stand was packed separately. They were supposed to arrive as one unit on the stand ready to display. When I reached out to inform the company, I was told how to put the bobblehead on the stand but it didn’t fit right and fell several times. They also said I could add a touch of glue. What?? Isn’t that what I paid a lot of money for them to do? When I complained a second time, they told me I could send it back but I had to pack it correctly so it wouldn’t break. Their instructions were way too complicated, so I was done with them and left feeling very disappointed and disgusted. On a positive note, the first two bobbleheads were done perfectly and arrived assembled. But still…
Response from Bobbleheads.com· Dec 26, 2023
Hi, Judy -
We are sorry that you are disappointed with the fact that the dolls were shipped separately and that they were not attached to the base for display. As you know, our finished pieces can be fragile, so sometimes (depending on the specific design requested), it could be risky to ship them standing upright on the base, for fear of damage and/or breakage during shipment and delivery. In those cases, we always try to make the assembly as easy as possible by including pins and holes on the base and feet so that it is quick and easy to accomplish. If your specific case didn't turn out that way, we are sorry, and we would like to know more so that we can consult with you on the best solution. Often we will offer to bring it back here at our cost for correction, or sometimes it actually is just simpler and easier for the customer to place one drop of instant superglue to hold the item in place on the pin. In any case, we are here and ready to help. Thank you for your support!
JB
Jon B.
Posted
Great experience Start to Finish
The ordering process was very customer friendly. Questions were answered promptly and changes were easy to request. The finished product for both of my orders was exceptional.
Thank you.
LM
Lone M.
Posted
Perfect gift.
Perfect gift.
SU
Sue
Posted
It was fun making them
It was fun making them. And getting updates. I gave them as St Nicks Day gifts they loved them.
VH
Virginia H.
Posted
I found the process easy
I found the process easy, the artist responsive to my edits, and my son was amazed with the results!
