BOXComponentsReviews of boxcomponents.com

My only gripe is that the most expensive component in my order was the wrong piece. I ordered the “Box One-E 9s Derailleur” but received the “Box One prime 9 derailleur” which differs not only visually, but structurally according to the information posted on the Box website detailing the differences. I would like to swap for the correct component but feel unsure how to achieve this with the additional fees of shipping back and forth from Canada to the USA

The disc brake adapter I ordered ended up working for what I needed, however there were no installation instructions that I could find. The support tab on the website is useless. Once I deciphered how the installation is supposed to go, the adapter did fit and I was able to successfully install.

It would be great if shipping could be faster. I ordered 2 tires and a brake cable kit, and it is taking 5 business days to arrive. Thank you.

The derailleur and shifter seem to work well but the indexing might be a bit off. I was having trouble dialing in the shifting and it seemed that the smaller cogs weren't quite spaced right. I ended up swapping out the 11,13,15,18,22 cogs out for 13,15,18,21,24 cogs from a lightly used Shimano cassette and had to add more shims/spacers than I would have thought necessary. Swapping out the cogs fixed the shifting and the big jump between the 22 and 28 which kind of bothered me. While I wish it just worked buttery smoothly right off the start, having up to a 50t cog on a 1x9 is brilliant, and the four biggest cogs had no issues. I'm running this on a Bafang powered e-fatbike.

Would like to see more details on products to help buyer's compare and choose best option. Thanks.

Enjoy the great products, do not like the website. I was unable to use discount codes with my account. Was able to check out as a guest and get the deal. Over all solid products.

I ordered 2 number plate pallettes. One black the other red. The problem is that the red one is orange. The tag on the product says red but, its orange. So either the person making the tag is colorblind or just doesn't care or the person fulfilling the order just doesn't care. The orange one can't be used and to send it back is just a hassle at this point. The product is great (except color). The shipping was fast.

Finally, received order very fast. But at first try my order has been cancelled and was shown on my credit card. Sent 2 messages to you without any answer. Finally after a few day transaction disappeared from credit card, so I tried again, and this time it was 100% perfect.